Title: Something went wrong using mailchimp servie
Last modified: October 31, 2018

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# Something went wrong using mailchimp servie

 *  Resolved [harvis](https://wordpress.org/support/users/harvis/)
 * (@harvis)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/)
 * Hi guys, everytime time try subscribe any email to test if its working appear
   an error says something went wrong try again later.
 * Any way to fix this issue?

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10844419)
 * Hello there [@harvis](https://wordpress.org/support/users/harvis/),
 * hope you’re doing good today and please excuse our late response here.
 * Could you please elaborate a bit more on your setup?
    Which service do you use
   to collect emails?
 * If you could also share some screenshots of your **Edit Popup -> Content** screen,
   it’d be great! You can use a free tool like Monosnap to grab and share screenshots.
 * Thank you,
    Dimitris
 *  Thread Starter [harvis](https://wordpress.org/support/users/harvis/)
 * (@harvis)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10845048)
 * Hello Dimitris thanks for fast response! Really this is the best plugin i have
   tested. My only problem is not working with Mailchimp keep saying something went
   wrong using mailchimp as service provider. I had setup correctly i put the api
   and selected also the list.
 * Here the screenshots
    [https://ibb.co/cqqBtL](https://ibb.co/cqqBtL) [https://ibb.co/hqzRSf](https://ibb.co/hqzRSf)
   [https://ibb.co/mEtmSf](https://ibb.co/mEtmSf) [https://ibb.co/mwRZDL](https://ibb.co/mwRZDL)
 *  Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10846986)
 * Hello [@harvis](https://wordpress.org/support/users/harvis/),
 * I can see that you have made some changes here [https://ibb.co/mEtmSf](https://ibb.co/mEtmSf)–
   can you double check if fields are in the same order and names are same as in
   MailChimp, go to list which you are using in Hustle and then Settings -> List
   fields and *|MERGE|* tags.
    Field Name of used fields needs to be the same.
 * kind regards,
    Kasia
 *  Thread Starter [harvis](https://wordpress.org/support/users/harvis/)
 * (@harvis)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10847360)
 * Hi Kasia problem still persist here is the update screenshots, i left only the
   email tab to troubleshoot easier.
 * [https://snag.gy/f1okg9.jpg](https://snag.gy/f1okg9.jpg)
    [https://snag.gy/eT0Wj5.jpg](https://snag.gy/eT0Wj5.jpg)
   [https://snag.gy/PSGhlg.jpg](https://snag.gy/PSGhlg.jpg)
 * thanks for helping me!
 *  Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10847386)
 * Hello [@harvis](https://wordpress.org/support/users/harvis/),
 * Would it be possible to see this issue on live site? Can you share url of site
   where you have form?
 * kind regards,
    Kasia
 *  Thread Starter [harvis](https://wordpress.org/support/users/harvis/)
 * (@harvis)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10847605)
 * Hi again kasia i set the popup trigger at scrolling passed a 20% only for this
   page, so i wont bother my clients till i get this fixed.
 * Here is the page [https://www.alahas.com.do/servicios/](https://www.alahas.com.do/servicios/)
 * Thank you so much again <3
 *  Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/)
 * (@wpmudev-support9)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10850481)
 * Hello [@harvis](https://wordpress.org/support/users/harvis/)
 * Hope all is well!
 * I could not reproduce this issue on your site. I’ve submitted a few emails and
   all went well. Please see this screenshots:
    [https://monosnap.com/file/3m9blzKsInOm1RXark963LteLaB9U0](https://monosnap.com/file/3m9blzKsInOm1RXark963LteLaB9U0)
   [https://monosnap.com/file/ev0ipFKZXZwR9bdy4RpqtQTLkphrzz](https://monosnap.com/file/ev0ipFKZXZwR9bdy4RpqtQTLkphrzz)
 * Please see if new emails will be found in the MailChimp List.
 * Let us know how it went!
 * Cheers,
    Nastia
 *  Thread Starter [harvis](https://wordpress.org/support/users/harvis/)
 * (@harvis)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10854531)
 * Hi Nastia, i checked and yes it worked with your email
    [https://snag.gy/MJQbBG.jpg](https://snag.gy/MJQbBG.jpg)
 * Dont know why trying with my email and didnt work, i checked and they are deleted
   from mailchimp for test porpuses you can see it here and test it if you want.
   
   [https://snag.gy/ueKdOp.jpg](https://snag.gy/ueKdOp.jpg)
 * Thank you so much for your support i really appreaciate it !
 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10864834)
 * Hello there [@harvis](https://wordpress.org/support/users/harvis/)
 * This is a known issue. Even after removing an email from a Mailchimp list, there’s
   a generic error that the same email can’t be re-added using Mailchimp API. We
   were able to surpass this in a fix that will come with v.6.0.7 though! I really
   can’t provide an estimated time on this release, hope you understand! 🙂
 * Thank you,
    Dimitris

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Something went wrong using mailchimp servie’ is closed to new replies.

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 * 9 replies
 * 4 participants
 * Last reply from: [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-using-mailchimp-servie/#post-10864834)
 * Status: resolved