Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » “Something Went wrong” on connect to paypal setup

  • Resolved miguel84



    I when I click the “Setup or link an existing PayPal account” on options page, and then I login to paypal business account, then on screen “Allow PayPal to connect your account with WooCommerce Developers” I click “Agree and Connect”, after 2 minutes it says ” Something Went wrong”.


    What’s going on with this? I have all plugins latest versions…

Viewing 10 replies - 1 through 10 (of 10 total)
  • I am experiencing the same exact problem.

    Me too. Started after the last update.

    WHy is there no answer for issue when so many people are facing it?

    Having the same problem. I had it working on a test account. Then when I switched over and tried using a different account I get the same message. I’ve deleted the plugin and everything… no luck.

    Anyone heard anything on this?

    Can’t promise this will solve everyone’s problem, but here’s how I solved mine. Turns out the problem was not on the WordPress or WooCommerce side. It was PayPal. Unknown to me, PayPal had put a “limitation” on my account, “in an effort to keep your account secure.” I had to send them a scan of one of my photo IDs to clear up the problem. Once I did, and they removed the limitation, my WooCommerce site worked just fine.

    @kenneyd Do you mind me asking how you got on to Paypal? I get cut off when I call (no one in attendance due to covid) and, every message thru their messaging system takes about 24 hours to get a very vague response back. I’m having the same issue, is there somewhere you can see what docs/id etc they are requiring? And where do you load/submit it? Thanks in advance!

    @panada I can’t figure out how to access my notification history on PayPal, so I can’t retrace my steps precisely, but I’ll try to remember how to do it:

    * login to your PayPal account with your email address and password
    * on your summary page, click on the notifications icon (the bell in the upper right corner)
    * if your account has a “limitation,” you should see a notification listed. Choose that notification
    * that notification should provide instructions on how to upload proof of identity. In my case, I uploaded a photo of the first page of my passport. I also had the option of uploading another photo ID, like a drivers license.
    * it took four days for PayPal to lift the limitation on my account. After that, my WooCommerce site worked as usual

    That’s all I can tell you. If you don’t find a notification that there’s a limitation on account, then you’re probably facing some other sort of problem. I hope this helps. Good luck!

    Plugin Support Doug – a11n


    Automattic Happiness Engineer

    Hi all,

    As @kenneyd mentioned, this is more than likely something related to your account.

    Please log into directly and look for any note about account restrictions.

    Second, ensure your account is a business account – our plugin won’t work for Personal accounts.


    Plugin Contributor AW a11n


    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
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