Title: “Something went wrong” (after all) Last modified: September 2, 2017 --- # “Something went wrong” (after all) * Resolved [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/) * Hi, I have just installed your plugin on a new website. I did everything the same as on my own website (on which your plugin works perfectly) but on this new website, I can’t add a company. I get the message: “Something went wrong”( that’s all. No Error code or anything) * – I checked my API credentials. They are right – Credentials are the live ones, so I checked “Live” in “Paypal Mode” – I disabled all other plugins and tried again. It still didn’t work – I tried 3 days in a row (as I once had that problem on my own website but then the next day it suddently worked). But here I definitely get “Something went wrong”. * On my own website, at first I got the error 14077410:SSL. You gave me good advice, so I contacted my host and I was able to fix the issue, after what it worked. I implemented the same fix for this new website. So I suppose this is not the problem. * I hope you can help, Regards, Fran Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9463977) * Hi Fran, * Are you getting that error at the PayPal checkout page or on your own site? I know PayPal has had some issues with their live APIs lately, but as of now their status site shows it’s fixed. Is it still happening to you now? Can you provide a screenshot? * Thread Starter [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9464361) * Hi, Yes it is still happening today. I just tried again. * The error is on the plugin settings page when trying to add a company. So far, I havn’t added any company yet. I’ll just need one company. * Here is what shows after filling all the fields and clicking the button “Add Company” [https://drive.google.com/file/d/0B0h0t_zwll8iZnhhYlZEQmo4QkE/view?usp=sharing](https://drive.google.com/file/d/0B0h0t_zwll8iZnhhYlZEQmo4QkE/view?usp=sharing) * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9465151) * Can you verify what version of PHP, WordPress, and our plugin you are running? * Do you know how to check your PHP error logs on the server to see if that can give us any clues? * That error message is coming from our plugin, and we definitely need to make that more meaningful, but it’s basically happening because the settings were unable to save for some reason. I’ll dig into that a little more, but if you can look for PHP errors that would be helpful. * Thread Starter [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9466226) * Hi, Thanks for keeping on with me. * Checked on my server. PHP version is 7.0 * These are the different logs available on my server: web – ftp – error – cgi – out – ssh – cron * I guess the one you mean is “error”. I opened it but I have not enough knowledge to be able to read it properly. I don’t know if it will help but here it is ( error log dated today): [https://pastebin.com/cTuTSd0F](https://pastebin.com/cTuTSd0F) * The concerned website: [https://fr.hpo-lab.org/](https://fr.hpo-lab.org/) * If you need anything else, let me know. Fran * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9467942) * Well, that’s not the log I was looking for, but it does look like it points out the problem. We’re seeing a bunch of these in there: * > WordPress database error Table ‘hpolaborwadbhpo.dbhpo_2_paypal_wp_button_manager_companies’ > doesn’t exist for query SELECT count(*) as cnt_company from dbhpo_2_paypal_wp_button_manager_companies > made by require_once(‘wp-admin/admin.php’), require_once(‘wp-admin/admin-header. > php’), do_action(‘admin_head’), WP_Hook->do_action, WP_Hook->apply_filters, > AngellEYE_PayPal_WP_Button_Manager_Admin->paypal_wp_button_manager_print_emptytrash, > referer: [https://fr.hpo-lab.org/wp-admin/admin.php?page=et_divi_options](https://fr.hpo-lab.org/wp-admin/admin.php?page=et_divi_options) * So for some reason the database tables that should have been created when you activated the plugin did not get created. Can you try disabling and re-activating the plugin to see if that helps? * Did you set your table prefix for WP in some strange way outside of wp-config, by chance? It’s using this value as the `$wpdb->prefix`: hpolaborwadbhpo.dbhpo_2_ * So I’m actually thinking that the plugin probably did create tables when it was activated, but somehow the tables were created without that prefix. Can you look directly at your db tables to verify what prefix is being used? * Thread Starter [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9468960) * Hi, * My table prefix: I checked in PHPMyAdmin. I see the table prefix is fine for all tables. It’s the prefix I did set in my wp-config.php from the start: dbhpo_ * My DB: In the DB I saw many entries containing “cp_contact_form_paypal” which is one of the paypal plugins I explored. I had removed it though but some plugins don’t clean after themselves… Anyway, last night I deleted all thoses entries in case they would conflict with your plugin (???). And anyway they had nothing to do there anymore. * I also saw at least one entry concerning your plugin: “dbhpo_3_paypal_wp_button_manager_companies” * My actions: Last night, not only I disabled your plugin but I removed it. Then I installed it again. When trying again to add a company, I got the same message as before: “Something went wrong”. I just tried again this morning: same thing. * I re-checked my DB in PHPMyAdmin. Here is a screencap of your plugin entry (maybe there are more than one. Not sure: [https://drive.google.com/file/d/0B0h0t_zwll8iY21pVlg5ampDNzQ/view?usp=sharing](https://drive.google.com/file/d/0B0h0t_zwll8iY21pVlg5ampDNzQ/view?usp=sharing) Here it is when displayed: [https://drive.google.com/file/d/0B0h0t_zwll8iWk4zd1lvd3NmZEU/view?usp=sharing](https://drive.google.com/file/d/0B0h0t_zwll8iWk4zd1lvd3NmZEU/view?usp=sharing) I can’t give you better info about this right now because I know nothing about DB. But if you ask me more, I’ll try. * I think I found the kind of error log that you meant. When looking at it, I see the last found error is dated a few hours before I uninstalled/reinstalled your plugin. But as the plugin still doesn’t work for me anyway, it might not matter. If useful, I can check it again later on and send it to you. [https://pastebin.com/f9WsSyJn](https://pastebin.com/f9WsSyJn) * I hope this will help. If needed, I don’t mind giving you any access code you might need in order to see better what’s happening with my system. * Thanks for keeping up with me, Fran * P.S. I told you your plugin works fine on my own website. On this new website, as a check, I tried to add the same company as on my own website. It didn’t work either. I got “Soemthing went wrong”. - This reply was modified 8 years, 9 months ago by [fran330](https://wordpress.org/support/users/fran330/). * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9470436) * Something is going on with your db prefix. You say you have it set to “dbhpo_” but when the code is running it’s using “hpolaborwadbhpo.dbhpo_2_”. Then you also say you’re seeing one as “dbhpo_3_”. * Are you running WordPress multisite, by chance? * Thread Starter [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9470599) * I don’t know if this piece of info helps but “hpolaborwadbhpo” is the name of my database and my user name for MySQL. * YES I am running a WP multisite. However my own website (on which your plugin works perfectly) is also a multisite. * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9470667) * Okay, yeah, so I think it’s just adding _2, _3, etc. based on the multisite configuration and somehow those tables aren’t found. Do you see a table in your database at all like “paypal_wp_button_manager_companies”? * Thread Starter [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9470723) * Yes, absolutely, it shows in the screen cap I gave you yesterday: * [https://drive.google.com/file/d/0B0h0t_zwll8iY21pVlg5ampDNzQ/view?usp=sharing](https://drive.google.com/file/d/0B0h0t_zwll8iY21pVlg5ampDNzQ/view?usp=sharing) Here it is when displayed: [https://drive.google.com/file/d/0B0h0t_zwll8iWk4zd1lvd3NmZEU/view?usp=sharing](https://drive.google.com/file/d/0B0h0t_zwll8iWk4zd1lvd3NmZEU/view?usp=sharing) * **EDIT (1)** Do you know what? I just added a company on the main site of the network (www.hpo-lab.org). It worked!!! * However I don’t need it there… I need it on the subsite fr.hpo-lab.org and maybe later on my other subsites. * Meanwhile, I’ll check if my DB has other paypal-wp-button tables. * **EDIT (2)** No, no other “paypal-wp-button” table. On my own website (on which your plugin works), I used the plugin on one of the subsites. The DB shows one table “ZA_paypal_wp_button_manager_companies” (ZA being my prefix) AND one other table “ZA_3_paypal_wp_button_manager_companies”. I displayd it and there I saw my 2 company names. So that one concerns that subsite. - This reply was modified 8 years, 9 months ago by [fran330](https://wordpress.org/support/users/fran330/). - This reply was modified 8 years, 9 months ago by [fran330](https://wordpress.org/support/users/fran330/). * Thread Starter [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9470869) * (Follow up of my previous post) * OK, I found a way out. As obviously, the plugin works on main site but refuses to deal with subsites, I desactivated it on the network and activated individually on the subsite fr.hpo-lab.org That made me able to add the company. * To have to activate a plugin individually on each subsite is not the ideal but at least I am happy it works. If somehow you find an answer to why your plugin doesn”t work on my network, and if it’s fixable, it’ll be great, but it’s not an urgent matter anymore. I needed the paypal button and I now have it. * Thanks a lot for trying to help, Fran * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9471301) * It’s possible we need to make an adjustment for multi-site use, but I’m surprised this is the first we’re hearing about it. We’ll do some internal testing and include any necessary adjustments in our next update. * Thread Starter [fran330](https://wordpress.org/support/users/fran330/) * (@fran330) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9473513) * Hi, * It might be an exceptional bug somewhere in my install or database, since you never heard about it and also, I can see myself that the problem didn’t occur on my other multisite. So maybe you shouldn’t worry too much about it… * **In case the same problem happens to someone else:** 1) Desactivate “Paypal WP Button Manager” in network admin 2) Activate it individually on any subsite where you need to use the plugin 3) On each subsite, do what is normally needed in order to add company(ies). If your problem is the same as mine, it should work. 4) Desactivate the plugin on each subsite 5) Activate it again in network admin 7) Now you can add Paypal buttons on any subsite. * At least, this is the way it worked on my install. * Cheers, Fran * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 9 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9474034) * Thanks for the details, Fran. We’ll still look into this and see if we can improve upon the experience. * Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/) * (@angelleye) * [8 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9713907) * Sorry for the long delay on this, but we have resolved the issue and it will be fixed in the 1.1.0 update we’ll be releasing very soon. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘“Something went wrong” (after all)’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paypal-wp-button-manager_dbe3f5.svg) * [PayPal WP Button Manager](https://wordpress.org/plugins/paypal-wp-button-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-wp-button-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/paypal-wp-button-manager/) * [Active Topics](https://wordpress.org/support/plugin/paypal-wp-button-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-wp-button-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paypal-wp-button-manager/reviews/) ## Tags * [multisite](https://wordpress.org/support/topic-tag/multisite/) * 15 replies * 2 participants * Last reply from: [angelleye](https://wordpress.org/support/users/angelleye/) * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/something-went-wrong-after-all/#post-9713907) * Status: resolved