Support » Plugin: Facebook for WooCommerce » Something went wrong

  • Resolved art137

    (@art137)


    Trying to connect to Facebook and everything goes well except until the end and I get this message “Something went wrong when connecting to Facebook”
    I have two sites with the same error results.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    Hi @art137,

    Typically, this error is caused by not allowing Facebook to ‘manage your business’. During the connection process, make sure that this option is selected as shown in this screenshot.

    I hope this helps!

    Thread Starter art137

    (@art137)

    Thanks for the response but I should have said that this error comes up after trying to connect with the “Facebook For WooCommerce” plugin if that matters. This is not the “Facebook For WooCommerce Extension V2”
    I did download upload this version to another existing site of mine but did not see any Facebook option which on the Woo.com site says its free, So now I am really confused.

    Plugin Support AJ a11n

    (@amandasjackson)

    Hi @art137

    Sorry that we missed your reply here. Are you still experiencing the original issue? If so, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter art137

    (@art137)

    This was a month ago and I gave up on it, but here’s the report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://rosboundy.com.au
    Site address (URL): https://rosboundy.com.au
    WC Version: 5.1.0
    REST API Version: ✔ 5.1.0
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.0.2
    Log Directory Writable: ✔
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_AU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.3.27
    PHP Post Max Size: 64 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 4000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.28-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.1.0
    WC Database Prefix: wp_
    Total Database Size: 42.10MB
    Database Data Size: 39.89MB
    Database Index Size: 2.21MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_object_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_options: Data: 0.88MB + Index: 0.04MB + Engine MyISAM
    wpstg0_postmeta: Data: 22.31MB + Index: 0.15MB + Engine MyISAM
    wpstg0_posts: Data: 2.00MB + Index: 0.06MB + Engine MyISAM
    wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wpstg0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_yoast_indexable: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wpstg0_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpstg0_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpstg0_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpstg0_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.32MB + Index: 0.10MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.17MB + Index: 0.12MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_litespeed_avatar: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_litespeed_cssjs: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_litespeed_img_optm: Data: 0.23MB + Index: 0.10MB + Engine MyISAM
    wp_litespeed_img_optming: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 3.98MB + Index: 0.07MB + Engine MyISAM
    wp_postmeta: Data: 7.21MB + Index: 0.22MB + Engine MyISAM
    wp_posts: Data: 0.64MB + Index: 0.07MB + Engine MyISAM
    wp_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_rank_math_analytics_gsc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_analytics_objects: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_rank_math_internal_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_sc_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    agora_channel: 2
    attachment: 367
    custom_css: 1
    elementor_library: 41
    elementor-hf: 1
    envato_tk_import: 1
    nav_menu_item: 25
    oembed_cache: 1
    page: 17
    plus-mega-menu: 1
    post: 15
    product: 13
    revision: 70
    shop_order: 2
    wp_block: 1
    wphb_minify_group: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    a3 Lazy Load: by a3rev Software – 2.4.5
    Akismet Anti-Spam: by Automattic – 4.1.9
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.3
    Disable Gutenberg: by Jeff Starr – 2.4
    Elementor Pro: by Elementor.com – 3.2.1
    Elementor: by Elementor.com – 3.1.4
    Envato Elements: by Envato – 2.0.8
    Facebook for WooCommerce: by Facebook – 2.3.2
    Insert Headers and Footers: by WPBeginner – 1.5.0
    LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    Rank Math SEO: by Rank Math – 1.0.60.1
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
    The Plus Addons for Elementor Page Builder Lite: by POSIMYTH – 2.0.5
    The Plus Addons for Elementor Page Builder: by POSIMYTH – 4.1.8
    UpdraftPlus - Backup/Restore: by UpdraftPlus.com
    DavidAnderson – 1.16.50
    
    WebP Converter for Media: by Mateusz Gbiorczyk – 2.4.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce: by Automattic – 5.1.0
    WP Cloudflare Super Page Cache: by Optimole – 4.5.1
    WP Paint - WordPress Image Editor: by ZetaMatic – 0.5.1
    Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.2
    
    ### Inactive Plugins (1) ###
    
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ✔
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #488 - /shop/
    Cart: #489 - /cart/
    Checkout: #490 - /checkout/
    My account: #491 - /my-account/
    Terms and conditions: #540 - /terms-conditions/
    
    ### Theme ###
    
    Name: GeneratePress
    Version: 3.0.3
    Author URL: https://tomusborne.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 914
    Oldest: 2021-02-19 16:00:01 +0000
    Newest: 2021-03-22 14:12:22 +0000
    
    Pending: 2
    Oldest: 2021-03-22 15:12:22 +0000
    Newest: 2021-03-24 21:34:55 +0000
    
    ### Status report information ###
    
    Generated at: 2021-03-23 00:02:58 +09:30
    
    Plugin Support AJ a11n

    (@amandasjackson)

    Hi @art137

    Thanks for providing the status report. I see that you have the most recent version of the plugin installed and active on the site.

    Here’s a link to our documentation that explains further why the something went wrong message appears after completing the install wizard and how to fix it:

    https://docs.woocommerce.com/document/facebook-for-woocommerce/#something-went-wrong-when-connecting-to-facebook

    Please let us know if you have any questions.

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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