Title: Something went wrong
Last modified: April 16, 2020

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# Something went wrong

 *  [shoptak](https://wordpress.org/support/users/shoptak/)
 * (@shoptak)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/something-went-wrong-36/)
 * Hello,
 * Please note that with Mailpoet v2 everything is working fine but in v3 my clients
   are getting the following error message: “Something went wrong with your subscription.
   please contact the website owner” after using the default builtin captcha.
 * Note that I’m using MailPoet Sending Service and my sender email is already authorized.
 * Please advise.
 * Regards

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [ginopratesi](https://wordpress.org/support/users/ginopratesi/)
 * (@ginopratesi)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/something-went-wrong-36/#post-12703963)
 * The same happens to me.
    I have the email service with AWS SES
 *  Thread Starter [shoptak](https://wordpress.org/support/users/shoptak/)
 * (@shoptak)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/something-went-wrong-36/#post-12704047)
 * Me too AWS SES but it didn’t work so I switched to MailPoet mail service but 
   same issue.
    -  This reply was modified 6 years, 3 months ago by [shoptak](https://wordpress.org/support/users/shoptak/).
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/something-went-wrong-36/#post-12771245)
 * Hi [@shoptak](https://wordpress.org/support/users/shoptak/)
 * Does that error message goes away if our built-in captcha is disabled?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Something went wrong’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/something-went-wrong-36/#post-12771245)
 * Status: not resolved