Support » Fixing WordPress » Browser issues? Dashboard not visible?

  • I have a client site that is giving me a problem I have never seen before and can’t find anyone who has… here it is:
    she keeps telling me that she can’t see any of the stuff she is supposed to see on the new posts/edit post page. Specifically the editing panel (either visual or text) is missing as well as the kitchen sink, etc…

    I log in with her ID- everything is right where it is supposed to be- she sends me screen shots, though. I’m thinking maybe screen settings, but then I should be seeing the same things she does, right? stands to reason.

    A few more questions, she is using Internet Exploder, I’m on Chrome- ok maybe that is it. SO I navigate to her page on IE and log in with her creds- but no, I’m seeing everything right where it is supposed to be.

    She is halfway across the country, dropping by to look at her computer is not an option.

    Can anyone think of a reason why she is seeing something different, with key functionality disrupted, than I am?

    Could it be the version of internet exploder she has? (I don’t know what versions there are, or what she is running)

    Has anyone else ran into a similar issue and have a possible fix? Thanks.

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