Support » Plugin: 10Web Social Photo Feed » “Something is wrong. Response takes too long or there is JS error…”

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Suzie

    (@suziekh)

    Hi,

    Would you please try to uninstall the plugin and install it again?

    After that, please try to get new access data.

    Thanks and have a nice day!

    cirowp

    (@cirowordpress)

    I’ve done that… more and more…
    But It doesn’t work. Today I had a TeamViewer session with your “great” support…
    They said that thy know the problem and they’ll come back to solve my issue.

    I tried other Instagram feed plugin but it’s the same…
    I think there is a problem with my Instagram account.

    In fact I’m using also a plugin by “webdorado” to get twitter feed by api key and access token and it works fine! But the webdorado “Instagram feed plugin” doesn’t work at all.
    It can’t generate the famous access token.
    In each case I don’t know where the problem is.
    I’ll wait for your support and I hope to solve the problem.

    Plugin Support Suzie

    (@suziekh)

    Hi,

    Yes, our team is currently working on the mentioned issued.

    They will contact back once a solution is found.

    Thank you for your patience.

    Plugin Contributor Tigran Nazaryan

    (@progmastery)

    hi @cirowordpress,

    it seems that there is a new bug in Instagram. Is your Instagram’s language other than English? If so, it might happen than when you click authorize button and try to connect the plugin to your Instagram account, it fails.

    Authorize login error
    If so please try to change your Instagram Language to English and connect the plugin.
    Did this resolve the problem ?

    cirowp

    (@cirowordpress)

    In fact…! That is the problem! The solution is:
    First switch Instagram account Language to english… and then authorize the Plugin.

    In this way it works! Now is all fine.

    Plugin Support Suzie

    (@suziekh)

    Dear @cirowordpress,

    That’s great to hear the solution is found.

    Thanks for posting and have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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