Support » Fixing WordPress » SOMEONE help me please! white screens and website coming up blank

  • lwilliams0120

    (@lwilliams0120)


    I’ve spent ALLLLL night reading about the white screen of death after experiencing it first hand and not being able to log in.

    I reinstalled wordpress (which deleted my site -__-) and had to rebuild. After reading how to back up my site it is currently backed up! \o/

    HOWEVER (the problems)
    1.I cannot log out- whenever I try I get a white screen
    2. Since I cannot log out I can’t see how my site looks to visitors (I’m using google chrome) so I visited via firefox and IT WAS BLANK!!! 🙁
    3. I’m still getting random white pages when I edit my site- although the edits and changes are being made and I’m having to use the back button to get back to dashboard/content/etc

    I’m not a wordpress pro and REALLY need help from you WP geniuses!!

    thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Chip Bennett

    (@chipbennett)

    Theme Review Admin

    First thing: enable WP_DEBUG, and report any Fatal Errors that are being generated.

    lwilliams0120

    (@lwilliams0120)

    how do I enable WP_DEBUG?

    I created my site via BLUEHOST does this info matter?

    lwilliams0120

    (@lwilliams0120)

    and I’m sorry if that may be a silly question, but I tried looking online for that answer (i downloaded filezilla), but It’s not letting me log in (maybe im doing something wrong?)

    Chip Bennett

    (@chipbennett)

    Theme Review Admin

    how do I enable WP_DEBUG?

    You need to find the wp-config.php file in the root install directory for WordPress. Open it using the text editor of your choice, and find the following line:

    define( 'WP_DEBUG', false );

    …change it to:

    define( 'WP_DEBUG', true );

    lwilliams0120

    (@lwilliams0120)

    ok Im in filezilla but I dont see where I can find wp-config.php

    Is there a common place it’s usually located?

    lwilliams0120

    (@lwilliams0120)

    Can someone PLEASE walk me through this in plain terms!?!?!?!

    Chip Bennett

    (@chipbennett)

    Theme Review Admin

    ok Im in filezilla but I dont see where I can find wp-config.php

    Is there a common place it’s usually located?

    Yes: in the WordPress root install directory.

    Can someone PLEASE walk me through this in plain terms!?!?!?!

    Please do not bump.

    lwilliams0120

    (@lwilliams0120)

    where is the WP root install directory?

    Chip Bennett

    (@chipbennett)

    Theme Review Admin

    where is the WP root install directory?

    That’s a question only you can answer… where did you install WordPress?

    eeleng

    (@eeleng)

    Thanks Chip for the advice above.

    After desperately trying to find a solution to the sudden WSOD on my wordpress site, I am relieved that the solution you gave above lead me to figuring out what was wrong and fixing it. Now my site is back up!

    Thanks Chip, you are the best!

Viewing 10 replies - 1 through 10 (of 10 total)
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