Some WooCommerce admin pages fail

  • Resolved andrewm57

    (@andrewm57)


    4 months ago

    Front end website is working
    All admin functions are OK except some WooCommerce
    WooCommerce > Orders, Reports, Status, System = OK
    WooCommerce | Products & Payments = OK
    WooCommerce > Home, Customers, and Extensions = error
    WooCommerce | Analytics & Marketing = error

    Oops, something went wrong

    Click for error details

    TypeError: Cannot read properties of undefined (reading ‘manage_woocommerce’)

    at https://[redacted].com/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:611488 at https://[redacted].com/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:141344 at https://[redacted].com/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:138219 at https://[redacted].com/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:138219 at di (https://[redacted].com/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:646227)

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.6.1
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.9.0
    Log Directory Writable: ✔
    WP Version: 6.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.1.29
    PHP Post Max Size: 64 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 10.5.25-MariaDB
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 44
    custom_css: 1
    customize_changeset: 4
    nav_menu_item: 6
    page: 12
    post: 2
    product: 18
    product_variation: 11
    revision: 171
    shop_order: 2
    template: 1
    wp_font_face: 36
    wp_font_family: 12
    wp_navigation: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (18) ###

    Akeeba Backup CORE for WordPress: by Akeeba Ltd – 7.9.2
    Autoclear Autoptimize Cache: by Theme Surgeons – 2.1.1
    Black Studio TinyMCE Widget: by Black Studio – 2.7.3
    Classic Editor: by WordPress Contributors – 1.6.7
    Classic Widgets: by WordPress Contributors – 0.3
    Disable Admin Notices Individually: by Creative Motion  – 1.3.6
    Disable XML-RPC-API: by Neatma – 2.1.7
    Envato Market: by Envato – 2.0.12
    XML Sitemap Generator for Google: by Auctollo – 4.1.21
    InstallActivateGo.com Copyright Current Date Shortcodes: by InstallActivateGo.com – 2.0.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 8.2
    Meta Generator and Version Info Remover: by Pankaj Kumar Mondal – 16.0
    Redirection: by John Godley – 5.5.1
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce Authorize.Net Gateway: by SkyVerge – 3.10.10
    WooCommerce: by Automattic – 9.6.1 (update to version 9.6.2 is available)
    Wordfence Security: by Wordfence – 8.0.3
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.17.1


    ### Inactive Plugins (4) ###

    Autoptimize: by Frank Goossens (futtta) – 3.1.13
    BeTheme Header Builder: by Muffin group – 1.0.5
    Smush: by WPMU DEV – 3.17.1
    WP Super Cache: by Automattic – 2.0.0

    ### Must Use Plugins (1) ###

    akeeba-backup-coreupdate.php: by  –

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 10 KB

    ### WC Pages ###

    Shop base: #106 - /
    Cart: #107 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #108 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #109 - /my-account/
    Terms and conditions: #506 - /terms-conditions/

    ### Theme ###

    Name: Betheme Child
    Version: 1.6.2
    Author URL: https://muffingroup.com
    Child Theme: ✔
    Parent Theme Name: Betheme
    Parent Theme Version: 27.6.3
    Parent Theme Author URL: https://muffingroup.com/
    Theme type: Classic theme
    WooCommerce Support: ✔

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: betheme/woocommerce/archive-product.php
    betheme/woocommerce/cart/cart-totals.php
    betheme/woocommerce/cart/cart.php
    betheme/woocommerce/cart/cross-sells.php
    betheme/woocommerce/cart/mini-cart.php
    betheme/woocommerce/cart/proceed-to-checkout-button.php
    betheme/woocommerce/checkout/form-checkout.php
    betheme/woocommerce/content-product.php
    betheme/woocommerce/content-single-product.php
    betheme/woocommerce/global/form-login.php
    betheme/woocommerce/loop/loop-end.php
    betheme/woocommerce/loop/loop-start.php
    betheme/woocommerce/loop/no-products-found.php
    betheme/woocommerce/loop/pagination.php
    betheme/woocommerce/myaccount/downloads.php
    betheme/woocommerce/notices/error.php
    betheme/woocommerce/notices/success.php
    betheme/woocommerce/single-product/add-to-cart/external.php
    betheme/woocommerce/single-product/meta.php
    betheme/woocommerce/single-product/product-image.php
    betheme/woocommerce/single-product/related.php
    betheme/woocommerce/single-product/sale-flash.php
    betheme/woocommerce/single-product/tabs/description.php
    betheme/woocommerce/single-product/tabs/tabs.php
    betheme/woocommerce/single-product/title.php
    betheme/woocommerce/single-product/up-sells.php
    betheme/woocommerce/single-product-reviews.php


    ### Authorize.Net Credit Card ###

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    Webhooks Enabled: ❌
                            No signature key configured

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    add-to-cart-with-options-stepper-layout
    blockified-add-to-cart

    Daily Cron: ✔ Next scheduled: 2025-02-14 20:15:11 -08:00
    Options: ✔
    Notes: 84
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 46
    Oldest: 2025-01-13 15:41:49 -0800
    Newest: 2025-02-13 09:53:39 -0800

    Failed: 1
    Oldest: 2023-06-07 08:56:19 -0700
    Newest: 2023-06-07 08:56:19 -0700

    Pending: 1
    Oldest: 2025-02-13 17:50:59 -0800
    Newest: 2025-02-13 17:50:59 -0800


    ### Status report information ###

    Generated at: 2025-02-13 15:38:19 -08:00

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    4 months ago

    Hi there,

    Thank you for reaching out.

    The error you’re encountering, TypeError: Cannot read properties of undefined (reading ‘manage_woocommerce’), typically occurs when WooCommerce Admin is unable to properly interact with its required scripts or settings. This error can be caused by a plugin conflict.

    For testing, could you please try deactivating the following plugins and see if that resolves the issue?

    • Autoclear Autoptimize Cache
    • Wordfence Security
    • WooCommerce Authorize.Net Gateway
    • Disable Admin Notices Individually
    • WPS Hide Login

    If the issue persists, please make sure WooCommerce is updated to the latest version (9.6.2), and that your WooCommerce database is also on the same version.

    Let me know how that goes.

    Thread Starter andrewm57

    (@andrewm57)

    3 months, 4 weeks ago

    I disabled all of those and updated WC and its DB. Same problem.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    3 months, 4 weeks ago

    Hi there!


    For testing purposes, could you please create a staging site, deactivate all plugins except WooCommerce, and then try accessing the admin pages? Check if you see any errors in the browser console.

    Here is a guide to help you check the browser console:
    Using the Console in Google Chrome to Identify Errors

    Also, please share the Fatal error logs (if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    2 months, 3 weeks ago

    Hi there! I’ll go ahead and mark this as resolved for now since we haven’t heard from you. Don’t hesitate to reach out whenever you’re ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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