Some Variable Products show merged GTIN values

  • Resolved k3nsai

    (@k3nsai)


    3 years, 11 months ago

    I have a number of Variable products in my shop and and I created a custom GTIN field on each product, which I have mapped to the GTIN field in the XML feed.

    While most products work fine, with the latest updates some products show multiple GTIN values in the same variable.

    Example for a 4 variations product with merged GTIN values from each variation:

    <g:gtin>
    1,2,3,3
    </g:gtin>

    I have checked and the products that show this error are identical in their setup as the products that show one entry on their GTIN.

    The correct entries should be:

    <g:gtin>
    1
    </g:gtin>
    ..
    <g:gtin>
    2
    </g:gtin>
    and so on for variations.

    Please advise on what could be wrong.
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter k3nsai

    (@k3nsai)

    3 years, 11 months ago

    Update:
    I have also noticed that many products also show :

    <g:gtin>Array</g:gtin>

    if no GTIN value is inserted in the custom field of the product.

    supportadtribes

    (@supportadtribes)

    3 years, 11 months ago

    Hi,

    Could you share some screenshots with us:

    • A screenshot of how your product edit page looks where you filled in the GTIN’s
    • A screenshot of your field mapping where you mapped the GTIN in

    It will help us reproduce the issue at hand.

    supportadtribes

    (@supportadtribes)

    3 years, 11 months ago

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons.

    Don’t hesitate to reach out again whenever you need our support.

Viewing 3 replies - 1 through 3 (of 3 total)
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