Support » Plugin: Contact Form 7 » Some users with failures when filling out the form

  • jhefersonmv

    (@jhefersonmv)


    Hello, cordial greetings!
    I use contact form 7 with multi step and Flamingo, and lately many users have reported to me that the form does not allow them to register or does not allow them to upload the photo.
    I appreciate if you can tell me why this may happen or that it may be failing.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter jhefersonmv

    (@jhefersonmv)

    The theme I use is Divi and the add-ons I have installed are the following:

    – All-in-one WP migration
    – Contact form 7
    – Contact form 7 multi-step forms
    – Duplicate page and post
    – Easy WP SMTP
    – Flemish
    – PixelYourSite
    – Pop-ups for Divi
    – Redirection of a contact form 7 Pro
    – Shortcodes for Divi
    – Social chat
    – Supreme Modules Theme Lite Divi, Add-On Theme and Divi Creator
    – Videoconferencing with zoom
    – Wompi plugin for WooCommerce
    – WooCommerce Manager
    – WooCommerce menu cast
    – Wp cache faster

    In these days I did many tests and I concluded that the exact problem is that some users are not allowed to attach the photo that I ask to attach in the last step of the form.
    When they click on the “select file” button, nothing happens or the file explorer does not appear to find the photo and attach it.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter jhefersonmv

    (@jhefersonmv)

    * When I activated the default theme (Twenty Twenty) it was not possible to do a test in the form since the content of the web was not visible, only the header and the footer.

    * I disabled all plugins and only left the one for “Contact form 7” and the one for “Contact Form 7 Multi-Step Forms”, cleared the cache and followed the same incident.

    Thread Starter jhefersonmv

    (@jhefersonmv)

    Hello, I hope you are very well.

    I just tried two other different websites, with different themes and different hosting. And follow the problem to attach files. Apparently it is with some browsers that the failure occurs.

    Thread Starter jhefersonmv

    (@jhefersonmv)

    hello, cordial greetings.

    Do you think there can be a solution to this or should I change plugin?

    Thanks.

    Thread Starter jhefersonmv

    (@jhefersonmv)

    I appreciate your response and / or a possible solution.

    Thread Starter jhefersonmv

    (@jhefersonmv)

    I appreciate an answer please

    Thread Starter jhefersonmv

    (@jhefersonmv)

    ?

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Some users with failures when filling out the form’ is closed to new replies.