Some users not showing up in log

  • Resolved Jon Anderson

    (@jon-anderson)


    8 years, 9 months ago

    There are a couple of users on my site that aren’t showing up in the logs. They’re not blacklisted in any way on the filters settings, and in fact, they are logging in from the same system (computer network, ip, os, browser, etc.) as everyone else. There’s also nothing in their wp user settings that is any different than other users.

    I’m baffled and was hoping you might have some thoughts and/or troubleshooting advice.

    https://wordpress.org/plugins/wp-slimstat/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    8 years, 9 months ago

    I can think of at least two reasons on why this is happening: an “interference” with another plugin (membership, caching, etc) that is being triggered only when those users are logged in (based on the browser they use, etc), or a browser extension preventing the tracker from doing its work (AdBlock and friends).

    Thread Starter Jon Anderson

    (@jon-anderson)

    8 years, 9 months ago

    AdBlock – should have guessed. Thanks!

    Plugin Author Jason Crouse

    (@coolmann)

    8 years, 9 months ago

    Okay great. If you switch to server mode, you will be able to capture their visits regardless of adblock.

    Camu

Viewing 3 replies - 1 through 3 (of 3 total)
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