Support » Plugin: WooCommerce » Some users cannot use 'Proceed to Checkout' button

  • Eagleprint


    The issue I am currently having is that 2 users cannot use the ‘Proceed to Checkout’ button on my cart page. However when I recreate this on the same browser and user it works fine for me, as well as a few other users they have not experienced this issue and can proceed to the checkout.

    The site is for a large restaurant company who we print for 60 of there sites and we are getting them online so its a must this has to be fixed ASAP otherwise I am a DEAD MAN, I have just updated all of my plugins and WordPress but the issue was there just before I done the updates so its not a issue of new updates screwing up the files. I will post the system status of my woocommerce below. Any other info you need let me know.

    Many THanks Luke

    ### WordPress Environment ###

    Home URL:
    Site URL:
    WC Version: 2.5.2
    Log Directory Writable: ✔ /home/eaglepri/public_html/onlineprint/wp-content/uploads/wc-logs/
    WP Version: 4.4.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
    PHP Version: 5.5.28
    PHP Post Max Size: 32 MB
    PHP Time Limit: 360
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.47
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.5.2
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔

    ### Active Plugins (19) ###

    Adminimize: by Frank Bültge – 1.9.2
    Admin Columns: by – 2.4.9
    Contact Form 7: by Takayuki Miyoshi – 4.3.1
    Envato WordPress Toolkit: by Envato – 1.7.3
    Salient Visual Composer: by Michael M – | Modified by ThemeNectar – 4.3.5
    VarkTech Min and Max Purchase for WooCommerce: by Vark – 1.07.91
    Ninja Forms: by The WP Ninjas – 2.9.33
    User Role Editor: by Vladimir Garagulya – 4.23
    Woocommerce Advanced Free Shipping: by Jeroen Sormani – 1.0.8
    WooCommerce Catalog Visibility Options: by Lucas Stark – 2.6.1 – 2.7.0 is available
    WooCommerce Checkout Field Editor: by WooThemes / Mike Jolley / Patrick Garman – 1.4.3 – 1.4.10 is available
    WooCommerce Customizer: by SkyVerge – 2.2.0
    WooCommerce Ninja Forms Product Add-Ons: by WooThemes – 1.1.0 – 1.1.4 is available
    Woocommerce Products Designer: by ORION – 3.4
    WooCommerce: by WooThemes – 2.5.2
    WooThemes Helper: by WooThemes – 1.5.9
    WP Add Custom CSS: by Daniele De Santis – 0.9.7
    Wordpress File Upload: by Nickolas Bossinas – 3.7.1
    WP User Avatar: by flippercode – 2.0.4

    ### Settings ###

    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔
    API Version: 3.1.0

    ### WC Pages ###

    Shop Base: #10 – /shop/
    Cart: #11 – /cart/
    Checkout: #12 – /checkout/
    My Account: #13 – /

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Version: – 0 is available
    Author URL:
    Child Theme: ✕ – If you’re modifying WooCommerce on a parent theme you didn’t build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: birdpress/woocommerce/cart/cart-shipping.php

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mike Jolley


    “cannot use”?

    You have plugins out of date, and you should check the server error logs. Start there.



    Its hard to get to there pc and see as they are on the other side of the country. The information I have been provided with from them says that they are Pressing proceed to checkout and the it does not do anything not even the spinning disk. I have asked for a screenshot and for some reason they cannot or do not know how to take a screenshot, so getting good info about the problem is hard. As for the out of plugins we are in the process of obtaining the license keys and updating. I do have access to cpanel so will have a look on there and thanks for the quick reply cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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