Hello @birgitspeulman
in order to review this type of issue, I would need to take a look at the website. Can you please provide us with the system report and the logs from our plugin? You can copy these log files from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “zettle-pos-integration-[…]” in the dropdown and click on view.
When we have this we can take a look for known conflicting plugins or other issues.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here:
(please add the URL of this thread in the ticket as well).
Kind regards,
Joost
@joostvandevijver
Good morning!
Thank you.
You wrote:”… please open a ticket with our service desk. You can find the instruction for this here:”
I miss the instructions?
Hello @birgitspeulman
Sorry for that, this is where you can find the instructions: https://zettle.inpsyde.com/docs/request-support/
Kind regards,
Joost
Hello @birgitspeulman
I will mark this thread as resolved, since we did not hear back from you (either here or on the service desk ticket). If you have resolved the issue please let us know if there was anything you did to get it resolved or if it corrected itself over time. This information might be helpful for other merchants.
If you still have further questions you can continue responding to the service desk ticket or open a new thread.
Kind regards,
Joost