Support » Plugin: PayPal Zettle POS for WooCommerce » some product images are synced, but most of them stay blank

  • Resolved birgitspeulman

    (@birgitspeulman)


    Hi there,

    I am sorry to report not everything was synced correctly: only some of my product images appeared in the Zettle product catalog, but most of them did not. All images have the same size, however. I cannot find anything about the images in the log.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @birgitspeulman

    in order to review this type of issue, I would need to take a look at the website. Can you please provide us with the system report and the logs from our plugin? You can copy these log files from here:
    – WooCommerce > Status > Get system report > Copy for support
    – WooCommerce > Status > Logs > select “zettle-pos-integration-[…]” in the dropdown and click on view.
    When we have this we can take a look for known conflicting plugins or other issues.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here:
    (please add the URL of this thread in the ticket as well).

    Kind regards,
    Joost

    Thread Starter birgitspeulman

    (@birgitspeulman)

    @joostvandevijver

    Good morning!
    Thank you.
    You wrote:”… please open a ticket with our service desk. You can find the instruction for this here:”

    I miss the instructions?

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @birgitspeulman

    Sorry for that, this is where you can find the instructions: https://zettle.inpsyde.com/docs/request-support/

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @birgitspeulman

    I will mark this thread as resolved, since we did not hear back from you (either here or on the service desk ticket). If you have resolved the issue please let us know if there was anything you did to get it resolved or if it corrected itself over time. This information might be helpful for other merchants.

    If you still have further questions you can continue responding to the service desk ticket or open a new thread.

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)
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