Support » Plugin: WooCommerce » Some orders not showing up in Woocommerce

  • Cali

    (@anitavuyyuru)


    Hello.

    I have a new ecommerce site I built using woocommerce. It’s been working fine for the past couple of weeks. Authorize.net is my payment processor plugin. Last week I had a case where I got confirmation email from Authorize about an order but this is not showing up on woocommerce. I thought it was a random case but same thing happened again yesterday.

    If not for my Authorize.net notification I wouldn’t even know that someone placed an order.

    Anyone experienced this before? I’d really appreciate any insight you can provide into this issue.

    website is woodrepairproducts.com

    Thank you!

    https://wordpress.org/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mike Jolley

    (@mikejolley)

    Did it state the order number etc so you can look it up in backend?

    Have you checked your server error logs?

    Did you ever fix it? I’m having the same problem. PayPal shows the order info and purchase code that woocommerce gives, but some orders do not show in the plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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