Support » Plugin: Table Rate for WooCommerce by Flexible Shipping » Some orders coming in with incorrect shipping

  • Resolved agriego

    (@agriego)


    We have a problem with some orders coming in with USPS Priority Shipping when we have USPS flat rate selected in our options. The customer does not have a shipping selection option, it seems to occur after an order is submitted. The person who processes our orders emailed me the following:

    “When I print out the labels I use USPS and log into our account, and it automatically prints as priority…For example this customer paid $11.86, when I did the label it cost $9.45 to ship just in the saddle box and it’s priority mail.”

    Any insight to what the issue could be?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ospiotr

    (@ospiotr)

    Hi @agriego

    Flexible Shipping has no USPS integration. Are you sure that the problem is related to our plugin?

    Please send us a WooCommerce system status. Here’s a screenshot showing how to get it.

    agriego

    (@agriego)

    That’s what I’m wondering. If it’s the settings in the USPS account that’s off! Here’s the woocommerce status:

    
    ### WordPress Environment ###
    
    Home URL: http://cyclelogicretail.com
    Site URL: http://cyclelogicretail.com
    WC Version: 3.5.5
    Log Directory Writable: ✔
    WP Version: ❌ 5.0.3 - There is a newer version of WordPress available (5.1)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.0
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.60.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.39-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.5
    WC Database Prefix: wp_
    Total Database Size: 119.74MB
    Database Data Size: 107.11MB
    Database Index Size: 12.63MB
    wp_woocommerce_sessions: Data: 4.35MB + Index: 0.10MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
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    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp_comments: Data: 0.25MB + Index: 0.17MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 91.80MB + Index: 10.27MB
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB
    wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB
    wp_postmeta: Data: 4.93MB + Index: 0.91MB
    wp_posts: Data: 0.62MB + Index: 0.24MB
    wp_revslider_css: Data: 0.09MB + Index: 0.01MB
    wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
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    wp_revslider_settings: Data: 0.00MB + Index: 0.00MB
    wp_revslider_sliders: Data: 0.04MB + Index: 0.00MB
    wp_revslider_slides: Data: 0.02MB + Index: 0.00MB
    wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wp_sm_advanced_search_temp: Data: 0.00MB + Index: 0.00MB
    wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB
    wp_termmeta: Data: 0.01MB + Index: 0.02MB
    wp_terms: Data: 0.01MB + Index: 0.02MB
    wp_term_relationships: Data: 0.04MB + Index: 0.07MB
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    wp_usermeta: Data: 0.06MB + Index: 0.05MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
    wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocks: Data: 0.02MB + Index: 0.02MB
    wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
    wp_wfConfig: Data: 0.44MB + Index: 0.00MB
    wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
    wp_wfFileMods: Data: 2.52MB + Index: 0.00MB
    wp_wfHits: Data: 0.41MB + Index: 0.27MB
    wp_wfHoover: Data: 0.02MB + Index: 0.02MB
    wp_wfIssues: Data: 0.02MB + Index: 0.06MB
    wp_wfKnownFileList: Data: 0.67MB + Index: 0.09MB
    wp_wfLeechers: Data: 0.11MB + Index: 0.00MB
    wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.01MB
    wp_wfLockedOut: Data: 0.02MB + Index: 0.00MB
    wp_wfLocs: Data: 0.02MB + Index: 0.00MB
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    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
    wp_wfStatus: Data: 0.13MB + Index: 0.09MB
    wp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
    wp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 1
    attachment: 628
    customize_changeset: 1
    nav_menu_item: 10
    page: 31
    portfolio: 8
    post: 4
    product: 209
    product_variation: 311
    revision: 31
    scheduled-action: 677
    shop_coupon: 35
    shop_order: 57
    shop_order_refund: 3
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (28) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.1
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.25
    All-in-One WP Migration: by ServMask – 6.84
    Classic Editor: by WordPress Contributors – 1.4
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Flexible Shipping: by WP Desk – 3.1.9
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.4.2
    HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.2.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.6
    Metorik Helper: by Metorik – 1.0.5
    Minimal Coming Soon & Maintenance Mode: by WebFactory – 1.90
    One Click Demo Import: by ProteusThemes – 2.5.1
    Product CSV Import Export (BASIC): by WebToffee – 1.5.4
    Protect WP-Admin: by MR Web Solution – 3.0.3
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.0
    Slider Revolution: by ThemePunch – 5.4.8.2
    Smart Manager: by StoreApps – 4.0.6
    GroupDocs Assembly Embedder: by GroupDocs Team  – 1.0.4
    Taxonomy Metadata: by mitcho (Michael Yoshitaka Erlewine)
    sirzooro – 0.5
    
    Unique Headers: by Ryan Hellyer – 1.7.12
    WooCommerce Authorize.Net AIM Gateway: by SkyVerge – 3.12.1 – 3.14.5 is available – Not tested with the active version of WooCommerce
    Woocommerce Product Badge Manager: by Robin Islam – 3.1 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.18.0 – 1.19.0 is available
    WooCommerce Webship Integrated Quoting: by Rock Solid Internet Systems – 1.5 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.5.5
    WP Fastest Cache: by Emre Vona – 0.8.9.1
    WP Retina 2x: by Jordy Meow – 5.5.1
    Smush: by WPMU DEV – 3.1.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: The Retailer
    Version: 2.8.7
    Author URL: https://www.getbowtied.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: theretailer/woocommerce/archive-product.php
    theretailer/woocommerce/content-product.php
    theretailer/woocommerce/content-product_cat.php
    theretailer/woocommerce/content-single-product.php
    theretailer/woocommerce/global/breadcrumb.php
    theretailer/woocommerce/loop/orderby.php
    theretailer/woocommerce/loop/price.php
    theretailer/woocommerce/loop/result-count.php
    theretailer/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0
    theretailer/woocommerce/single-product/price.php
    theretailer/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 3.5.1
    theretailer/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1
    theretailer/woocommerce/single-product/rating.php
    theretailer/woocommerce/single-product/related.php
    theretailer/woocommerce/single-product/short-description.php
    theretailer/woocommerce/single-product/tabs/description.php
    theretailer/woocommerce/single-product/tabs/tabs.php
    theretailer/woocommerce/single-product/title.php
    theretailer/woocommerce/single-product/up-sells.php
    theretailer/woocommerce/single-product.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Authorize.Net AIM ###
    
    Environment: Production
    Debug Mode: Off
    
    Plugin Support ospiotr

    (@ospiotr)

    We have no USPS integration yet

Viewing 3 replies - 1 through 3 (of 3 total)
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