Some online payments are not registered

  • Resolved bogdan.ionut

    (@bogdanionut)


    7 years, 4 months ago

    I have an issue where the tracking code fails to load on the order thank you page for a specific payment method (registered by Pronamic iDEAL plugin). The tag shows up when using the woocommerce PayPal pm and another pm from the specified plugin. Do you have any suggestions on how to approach this issue?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Conversios

    (@tatvic)

    7 years, 4 months ago

    Hi,

    Thank you for contacting us!

    Kindly, share with the following details/access with us :

    1. Provide Store URL with the plugin installed.
    2. Share view level access of your analytics account at analytics2(at)tatvic(dot)com

    So we can troubleshoot the issue & help you to resolve the same.

    Hope to hear from you soon!

    Thread Starter bogdan.ionut

    (@bogdanionut)

    7 years, 4 months ago

    We have granted you access to the Google Analytics.
    https://mijncadeau.nl/ or
    https://mijnonderbroek.nl/
    There is a Test Product for both sites.
    Please let me know if there is anything else that you might need.

    The issue may be specific to the payment plugin.

    Thank you in advance.

    • This reply was modified 7 years, 4 months ago by bogdan.ionut.
    • This reply was modified 7 years, 4 months ago by bogdan.ionut.
    Thread Starter bogdan.ionut

    (@bogdanionut)

    7 years, 4 months ago

    Also, this what pronamic said:

    The issue probably has to do with the fact that the tracking code is only added to the page the first time the ‘Thank You’ page is visited. The first time the ‘Thank You’ page is visited, it’s the payment provider during a background payment transaction status update. For e-commerce tracking to function properly, the tracking code should only be added to the page if the customer visits the page.

    PDS Consulting

    (@thaiexpatservicecenter)

    7 years, 4 months ago

    Hello Tatvic,
    I have a similar problem but I have setup the conversion to fire when someone visits the checkout page, it is picking up some conversions but not all – please advise

    Plugin Author Conversios

    (@tatvic)

    7 years, 4 months ago

    Hi Bogdan,

    Sorry for the delay in response!

    We did a quick look of your store & found that the functionality of your store is bit different than standard woocommerce store.

    We request you to connect with us at analytics2(at)tatvic(dot)com so we can provide you more details regarding your query & help you with that.

    Hope to hear you soon!

    Thanks & Regards!

    Plugin Author Conversios

    (@tatvic)

    7 years, 4 months ago

    Hi PDS,

    Thank you for contacting us!

    Kindly, share with the following details/access with us:

    1. Provide Store URL with the plugin installed.
    2. Share view level access of your analytics account at analytics2(at)tatvic(dot)com

    So we can troubleshoot the issue & help you to resolve the same.

    Hope to hear you soon!

    Thanks & Regards!

    PDS Consulting

    (@thaiexpatservicecenter)

    7 years, 4 months ago

    Hi, I have granted you access to the analytics and the url is https://maisondesiam.co.uk/

    Plugin Author Conversios

    (@tatvic)

    7 years, 4 months ago

    Hi,

    Thank you for sharing URL!

    We did a quick look of your store & found that,

    1. Our plugin is not activated on your store.
    2. Yet not received your analytics account access.

    We request you to activate our plugin & give us require access of your analytics account.

    Hope to hear you soon!

    Thanks & Regards!

    P.S : Make sure you are in the right post/thread for the support of your store.

Viewing 8 replies - 1 through 8 (of 8 total)
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