• When the plugin works, it’s great. However when it has an issue, the support is absolutely atrocious.

    Follow their instructions, they blame you for doing something wrong even though you record a video and the video shows you doing EXACTLY what they asked.

    They give you an answer that makes no sense and you question it? Don’t worry, somehow that’s your fault too, they’ll avoid the answer and twist it to something totally different.

    You make a change they tell you to, and then it doesn’t work? They blame you for making plugin changes. Yeah, I did, you told me to!

    Find a bug and report it to them with the exact reproduction steps? They won’t acknowledge it without you reproducing it with a video recording. No thanks, I don’t work for you or am paid by you; I gave you the steps, you’re welcome, at least try it yourself.

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  • Plugin Author oneteamsoftware

    (@oneteamsoftware)

    We’re genuinely sorry to hear about your recent experience with our support team. It’s always our goal to provide the highest quality of service and we regret that we fell short this time.

    Understanding the frustration this may have caused, we’re eager to investigate the matter and rectify the situation to your satisfaction. Could you kindly provide us with your ticket number?

    This will help us gain better insight into your specific case.

    We appreciate your understanding and patience as we work to improve your experience. Please know that your satisfaction is our priority and we look forward to turning this situation around.

    Warm Regards,
    1TeamSoftware Support



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