Support » Plugin: WooCommerce » Some of My Reviews Are Missing From the “Reviews Tab”

  • Resolved webqueenhtc

    (@webqueenhtc)


    I just now notice that some of the reviews left by my customers are missing. Also when I click on either “the back arrow or the number 1 – for page 1 of the reviews”; I can no longer scroll up nor down to view the Reviews.

    Can someone help?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support fevered

    (@fevered)

    Hey there!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:
     

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thank you. I will try that. I am currently using theme Alante. Do you recommend using StoreFront for all WooCommerce store?

    Plugin Support fevered

    (@fevered)

    Great, please let me know how it goes!

    We do recommend Storefront, though there are other themes out there that support WooCommerce – Storefront is specifically designed for WooCommerce, so we ensure it is completely compatible.

    Thank you. I tried to do as you suggested, but it still didn’t display. When I click on the product that has the Reviews; some of my Reviews are missing. When I export my products; do the Product Reviews also get exported?

    Thanks!

    Plugin Support fevered

    (@fevered)

    I tried to do as you suggested, but it still didn’t display. When I click on the product that has the Reviews; some of my Reviews are missing.

    Looking at the actual code for the page using Google Chrome Inspector, I can see that in the code there are 13 reviews being output onto the page across 2 paginated pages. You said this issue still happens with Storefront? Would it be possible for you to set it up so I can see the issue with Storefront active – it would be easier for me to assess the issue that way!

    When I export my products; do the Product Reviews also get exported?

    Product reviews do not get exported, you can see a full list of what does get exported here: https://github.com/woocommerce/woocommerce/wiki/Product-CSV-Import-Schema#csv-columns-and-formatting

    I found another plugin that allow me to import and export product reviews.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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