Some items are missing from the Feed

  • reghta

    (@reghta)


    2 years, 9 months ago

    Hi team,

    Items since about a week ago are missing from the Feed and they are not shown even after I refresh the feed. When we create a copy of the feed and refresh then the items are found.

    I found the troubleshooting article on this topic but still couldn’t figure out why.. Investigation so far:
    – Checked rules / filters; products should be listed
    – We do not use variations and no settings related to that should cause this
    – wp-cron
    – seems disabled per the plugin: https://imgur.com/LLCQmru
    – Checked with hosting company (WPMUDev) that wp-cron works every 5 mins
    – Added define(‘DISABLE_WP_CRON’, false); to wp-config
    – Caching
    – Cleared caches via Hummingbird plugin and Disabled it
    – Cleared caches on Cloudflare
    – Cleared browser cache

    Example product code that can not be found: FY02201

    Cheers,
    Reha

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • supportadtribes

    (@supportadtribes)

    2 years, 9 months ago

    Hi Reha,

    Thanks for using our plugin and reaching out to us.

    When you are sure the wp-cron is enabled again than please de-activate and re-activate the plugin too so all cron hooks needed for the automated updating of the feeds are being recreated again.

    Can you try and see if that makes any differenc?

    nilewm

    (@nilewm)

    2 years, 9 months ago

    I have a similar issue with Product Feed Pro not pulling all of my products into the feed. I had 29 products in the feed then 9 of them disappeared. Have tried clearing cache, turning off/on the plugin to no avail.

    Thread Starter reghta

    (@reghta)

    2 years, 9 months ago

    The feed was updated when I checked today without de-activating. Not sure though which action I took was the reason for the fix. Will observe for the moment to see if it repeats.

    Thank you!

    supportadtribes

    (@supportadtribes)

    2 years, 7 months ago

    Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now. Please do not hesitate to reach out to our support-team again whenever you need our help.

Viewing 4 replies - 1 through 4 (of 4 total)
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