Support » Plugin: WP Header Images » Some images show up, others not

  • Resolved Taxifisch

    (@taxifisch)


    Hi,
    I ran into an issue with the latest version of your plugin:
    I use it on a client website with WooCommerce in order to allow my clients to easily change the header images for product categories.
    After the update some of the images were still there, others were not displayed. Somehow the header_images.php did not appear (checked this using “which template” plugin).
    I changed back to the version 1.4.6 and everything works nicely.
    It’s the Storefront theme by WooThemes, with WooCommerce, all updated to the latest versions.
    Please let me know if you have any suggestions.

    Thanks so much!
    Elisabeth

    • This topic was modified 2 years, 3 months ago by  Taxifisch.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Dear Elisabeth,

    I have just checked the latest version, file is there but i believe that during plugin update that file was missed maybe. Kindly upload the latest version in the same way as you installed the older one. Let me know if problem exists.

    Thanks,
    Fahad

    Dear Fahad,

    sorry, there seems to be a misunderstanding… I did not mean to say the file was not there in general. The file does exist.

    It’s just that in some cases it was embedded successfully and in some other cases it wasn’t. Both examples were WooCommerce product categories.

    To give you an example:
    We have a category of “chairs” which was assigned a header image and a category “tables” which also was assigned a header image via your plugin.
    The table image appeared, the chair image didn’t appear. But the header.php is the same in both cases. I tried both versions you offered to add to the header.php file, same result.

    The difference I saw was that in the one case the header_images.php file was shown as being embedded while in the “chairs” case it was not.

    Hope I could clear things up a bit…

    Thanks so much!

    Elisabeth

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Dear Elisabeth,

    You are right, it could be the reason that header.php is not being included all of the theme template. Is there a way that i can check it properly? It seems something related to your theme.

    Thanks,
    Fahad

    Dear Fahad,

    It’s WooThemes Storefront theme, and in both cases it’s a category archive page.
    I’ll send you a message via slack with login data…

    Thanks so much!
    Elisabeth

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Hopefully i will get the message on #slack

    Should be there now.. I am @taxifisch on slack..
    🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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