Support » Plugin: Social Share Icons & Social Share Buttons » SoMe icons doesn’t appear on page

  • I have installed the social media plug in but suddenly it doesn’t work. The icons doesn’t appear on the page. The “please follow us” appear but without the icons

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor socialtech

    (@socialtech)

    Thank you for reaching out!

    Is the widget placement option selected under question number 3 in the plugin’s settings?

    Could you please clear cache? By that, I mean…
     
    ·        The browser cache, see https://www.solutionbay.com/solutions/dont-know-how-to-clear-the-cache-1
     
    ·        Please also check if you have a cache plugin installed. If so, please disable it temporarily and check if it’s ok now

    Thread Starter christinahartmann

    (@christinahartmann)

    I have cleared the cache but it doesn’t seem to make a difference.

    And the widget option is selected

    Plugin Contributor socialtech

    (@socialtech)

    Ok, would it be possible to provide a screenshot of the USM Plus settings page with all tabs open? You can use a browser extension like FireShot.

    Thread Starter christinahartmann

    (@christinahartmann)

    How do I get the screenshot to show here? I have made a screenshot of the entire page, but I cannot get it in here?

    Plugin Contributor socialtech

    (@socialtech)

    You can use a service like https://www.screencast.com/ and add the screenshot as a link.

    Thread Starter christinahartmann

    (@christinahartmann)

    Try this one and see if it works 🙂
    Screenshot SoMe plugin.png

    Plugin Contributor socialtech

    (@socialtech)

    Thank you! The settings seem to be correct. The problem could be caused by a code conflict with your theme or with other plugins.

    Could you please try this plugin (also free): https://wordpress.org/plugins/ultimate-social-media-icons/ and see if it works with that one?

    Thread Starter christinahartmann

    (@christinahartmann)

    I have already tried the other plug in – same problems.

    It has worked before in this theme so it seems strange that it suddenly doesn’t work

    Plugin Contributor socialtech

    (@socialtech)

    It could be that the problem started after a plugin/theme update.

    Could you please check if changing the theme helps? Also, deactivate the other plugins one by one and notice if that makes a difference.

    If that still didn’t solve it, there must be a specific issue on your site, however debugging this goes a little beyond what we can do as part of the free plugins. Maybe you can ask a developer to look a bit deeper into it?

Viewing 9 replies - 1 through 9 (of 9 total)
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