Support » Plugin: WP Statistics » Some Graphs not loading

  • With one of the latest plugin updates, some graphs stopped working.

    When I go to the “overview” page, the spinning circles of “summary”, “top referring sites” and “top 10 pages” never end and no data is loaded. On viewing the “pages” page, all data is shown.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Greg Ross

    (@gregross)

    Can you check your PHP error logs as well as your browser console log to see if here are any related error messages?

    Plugin Author Greg Ross

    (@gregross)

    Also, if you hit the reload on the widget that didn’t load does it refresh correctly?

    On loading the “overview” page, there are following errors in the console (IE):

    CSS3111: Unbekannter Fehler in “@font-face”.
    dashicons.eot

    CSS3120: Es sind keine Schriftarten für die @font-face-Regel verfügbar.
    load-styles.php (0,37)

    HTTP500: SERVERFEHLER: Es ist ein unerwarteter Zustand aufgetreten, sodass der Server die Anforderung nicht erfüllen kann.
    (XHR)POST – https://xxxxx/wp-admin/admin-ajax.php

    (via Google Chrome)
    POST https://xxxxx/wp-admin/admin-ajax.php 500 ()
    send @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.7.2:4
    ajax @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.7.2:4
    wp_statistics_get_widget_contents @ log.min.js?ver=4.7.2:1
    (anonymous) @ admin.php?page=wps_overview_page:298
    i @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.7.2:2
    fireWith @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.7.2:2
    ready @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.7.2:2
    K @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.7.2:2

    Plugin Author Greg Ross

    (@gregross)

    > HTTP500: SERVERFEHLER: Es ist ein unerwarteter Zustand aufgetreten, sodass der Server die Anforderung nicht erfüllen kann.
    (XHR)POST – https://xxxxx/wp-admin/admin-ajax.php

    That would look to be the issue, the ajax call is failing. Can you check your server side webserver/PHP log at the same time and see if there are any clues?

    Did this get resolved, I have same issue. Summary Graph never loads, just spins and spins. – I’m using 1and1 hosting. It worked until about a few weeks ago. I can’t give you exact date, as I don’t check it too frequently.

    Plugin Author Greg Ross

    (@gregross)

    @gwblok you might want to look at your PHP logs and see if there are any errors.

    If you hit the reload button on the widget does the data load?

Viewing 6 replies - 1 through 6 (of 6 total)
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