Support » Plugin: BackWPup - WordPress Backup Plugin » some folder mssing

  • Hi there I’m using your plugin since years and all was fine.

    Is from a couple of weeks, maybe one month, that I noted some folder missing

    No error on logs… no error at all.

    All was fine but wp-include folder is missing, theme folder is missing, upload folder is missing and many others inside wp-comntent.

    What is going on?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support duongcuong96


    Hi @artphotoasia
    which version of BackWPUp did you using now?
    Could you please update the plugin to the latest 3.6.6 now then try again?

    Hi there
    Using 3.6.6.

    I partially solved the issue, if I use ZIP compression all is fine but it is not with TARGZIP

    Plugin Support duongcuong96


    Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”

    Versione di WordPress: 5.0.3
    Versione di BackWPup: 3.6.6
    Versione PHP: 7.0.31 (64bit)
    Versione MySQL: 10.1.23-MariaDB
    Versione cURL: 7.61.0
    Versione SSL cURL: OpenSSL/1.0.1e
    WP-Cron url::
    Auto Connessione: Test di risposta O.K.
    Document root: /home/uwh0xr4g/domains/
    Cartella temporanea:: /home/uwh0xr4g/domains/
    Cartella di log:: /home/uwh0xr4g/domains/
    Server: Apache/2
    Sistema operativo: Linux
    PHP SAPI: fpm-fcgi
    Utente PHP corrente: uwh0xr4g
    Tempo massimo di esecuzione: 30 secondi
    Tempo di esecuzione massima per lo script BackWpUp: 30 secondi
    WP cron alternativo: Off
    Disabilita WP Cron: Off
    CHMOD per la directory: 0755
    Orario del server: 21:3
    Orario del blog: 22:03
    Fuso orario del blog: Europe/Rome
    Differenza di tempo per il Blog: 1 ore
    Lingua del blog: it-IT
    Codifica client MySQL: utf8
    Limite di memoria per PHP: 128M
    Limite di memoria per WP: 256M
    Limite massimo di memoria per WP: 128M
    Memoria in uso: 30,00 MB
    Funzioni PHP disabilitate:: virtual, popen, pclose, putenv, dl, shell_exec, system, passthru, proc_open, proc_terminate, proc_get_status, proc_close, pfsockopen, pcntl_exec, apache_child_terminate, posix_kill, posix_mkfifo, posix_setpgid, posix_setsid, posix_setuid, escapeshellcmd, escapeshellarg, ini_alter, show_source
    Estensioni PHP caricate:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, lzf, mbstring, mcrypt, memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sockets, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Hi, I have the same problem.
    I write in my debug info, I have update a 3.6.7 but the problem is not resolve 🙁
    Have you seen my logs? are there any solutions?
    Use the Aruba hosting.


    Plugin Support duongcuong96


    @folletti did you using Zip archive or Tar?
    @artphotoasia so I was thinking there is a server issue with Tar backup :/

    @duongcuong96 Zip or Tar the problem is not resolve.

    For me now is working just the zip sistem not anymore the tar way

    this happen in all my server under different ISP

    Plugin Support duongcuong96


    Are you using Windows to open the archive? :/ if so, could you try open the archive with Winrar or 7zip?
    And also give me the screenshots of job settings, thank you!

    Hi @duongcuong96 I have new test.
    The file .zip is ok, the .tar.gz in 7zip open the .tar is missing files, with Winrar open with all file but the file .tar is damaged or broken and repared for open.
    Because the .tar.gz is corrupted? Is possibile resolve?
    Thanks for support

Viewing 10 replies - 1 through 10 (of 10 total)
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