Support » Plugin: Subscribe2 - Form, Email Subscribers & Newsletters » Some emails not being sent

  • Resolved mcyzyk

    (@mcyzyk)


    Subscribe2 Version 10.30 on WordPress 5.3.2 with standard sendmail.

    Some messages are going through, and some are not.

    I’m seeing that some people are receiving the Click On Link to Activate email message, yet if I do that from my @jhu.edu email address it is never sent.

    I have also tried sending a test message to Registerd Users, each of whom has a @jhu.edu email address, and they never are sent.

    Not sure what to do. This used to work just fine. I’m not sure when it broke.

    Advice appreciated!

Viewing 10 replies - 1 through 10 (of 10 total)
  • To clarify, it’s looking like only messages intended to be delivered to @jhu.edu email addresses are not being sent.

    Plugin Support mattyrob

    (@mattyrob)

    @mcyzyk

    Thank you for a great support request.

    In order to investigate this further we need to check if the emails are not being generated, or if they are being generated and not delivered for some reason. This can be done by installing and activating an email logging plugin, like this one:
    https://wordpress.org/plugins/email-log/

    This will keep a record of sent emails. If you see emails in the log then they are being created and passed to sendmail. It would then be a case of checking with your hosting provider to see if they are blocked for some reason and checking in spam email folders to see if they are arriving.

    If they are not in the list then we would need to do some more investigation as to why those emails are not included in the post notification list.

    Yes, this I did yesterday before posting here.

    Email messages are being sent out from this WordPress, and even from this plugin. I see that in the email-log plugin just fine. I see that in the /var/log/maillog on the file system, and our SMTP relay administrator has confirmed that email from this host is not being blocked on his end.

    BUT Subscribe2 does not seem to be sending Notifications to those with @jhu.edu email addresses.

    E.g., if I sign up to subscribe from a @jhu.edu address, the email notification with link to click is never sent, according to the email-log plugin. If, however, I sign up to subscribe from a @gmail.com address, or any other address that is not @jhu.edu, the email notification gets sent.

    Hence my query here!

    Not sure how to proceed.

    Mark

    Plugin Support mattyrob

    (@mattyrob)

    @mcyzyk

    When you enter an email on he @jhu.edu domain into the Subscribe2 form – what message is displayed back to you on the webpage?

    It says:

    “Sorry, but that does not look like an email address to me.”

    I missed this earlier because it’s buried in our custom response.

    So Subscribe2 is not accepting @jhu.edu email addresses for some reason.

    BUT ALSO, we have many already-registered @jhu.edu subscribers, and they are no longer getting notifications of new posts from Subscribe2

    Plugin Support mattyrob

    (@mattyrob)

    @mcyzyk

    Recent versions of Subscribe2 have included a reverse DNS look up to validate emails better but on some servers it fails. Perhaps that is the reason.

    In a custom plugin (or even to quickly test, in your themes functions.php file) add this line:

    add_filter( 's2_validate_email_with_dns', '__return_false' );

    Does that help?

    mcyzyk

    (@mcyzyk)

    That did not change anything:

    Sorry, but that does not look like an email address to me.

    Plugin Support mattyrob

    (@mattyrob)

    @mcyzyk

    Does the email validate in onlien checker like this one:
    https://email-checker.net/

    mcyzyk

    (@mcyzyk)

    Yes, that utility indicates it’s a valid email address

    Plugin Support mattyrob

    (@mattyrob)

    @mcyzyk

    The only way you’d see that notification is if the email address was failing validation, things get harder now on a public forum as I’d really like to know what the email address is so I can check locally myself but I appreciate you may not want to post that on a public forum.

    I can ry to guide you in bug hunting on this issue but that may take a while – but if you are willing to have a go with some code we can give it a try.

Viewing 10 replies - 1 through 10 (of 10 total)
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