Support » Plugin: Contact Form by BestWebSoft » Some emails not being sent

  • Resolved xprt007

    (@xprt007)


    Hi
    I have been using your plugin on my 2 sites and I’m generally satisfied with it, but when I wanted to use it on a third site, I tried to test it again by sending several emails, in all cases selecting receiving a copy. I first tried using a Yahoo sender email. The email & copy did not arrive. I tried again using Gmail, both arrived instantly. Then I tried an aol.com mail: nothing. I tested again using my other my site’s based email & Gmail. Both arrived, but 2, 3 more Yahoo mail account addresses and 2, 3 hours later, none has arrived, not even in junk folders.

    So my question is, why are the Yahoo/AOL account emails not being sent and what can be done to solve this & other unknown accounts some guests may use?

    In the contact form settings, I use “Use this email address” option. I think this was suggested a while back by your support, after I discovered some emails were not being sent or something like that.
    I also use BWS captcha, though I noted this does not always load on both sites & often requires re-loading this or the login/registration page before it appears. Or … it loads after you try to submit a form, only to be surprised by an error message, saying the reCaptcha value is false, although there was no captcha loaded before.
    The 2 issues may be unrelated, but it’s also a problem, for which a solution would be appreciated.

    Thank you in advance.

    • This topic was modified 3 years, 5 months ago by xprt007.

    The page I need help with: [log in to see the link]

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  • Thread Starter xprt007

    (@xprt007)

    Update
    I need to add this:
    I installed it on the mentioned third site (http://bit.ly/2mNKAjF), different web host, sent emails as above from a Gmail-, Yahoo- and “some site abc.com-based email” …. sender.
    Only Gmail email + copy arrived right away. Whereas the “some site abc.com-based email” worked above, its email + copy & that from Yahoo have not arrived yet, 1 hour later. I suppose they will not.

    • This reply was modified 3 years, 5 months ago by xprt007.
    • This reply was modified 3 years, 5 months ago by xprt007.
    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us!

    The Contact Form plugin does not have any restrictions concerning emails (Gmail, Yahoo etc).It is likely to be some specific settings on your server that block these emails. Unfortunately, we are not responsible for this issue. Please try to contact your server’s support team. Please also make sure that the letters don’t go to the spam folder.

    Regarding the problem with reCAPTCHA – please check if you have any caching software installed and activated on your website. If so – please deactivate them and check if the problem still exists.
    Also, please try to activate a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen or Twenty Sixteen) and check if the problem remains.

    Let us know about the results.

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