Title: Solid Security Basic update error Last modified: November 2, 2023 --- # Solid Security Basic update error * Resolved [ralfferrari](https://wordpress.org/support/users/ralfferrari/) * (@ralfferrari) * [2 years, 6 months ago](https://wordpress.org/support/topic/solid-security-basic-update-error/) * Hi everybody! I recently installed Solid Security basic on WordPress and when an update became available, when trying to update, an error 520 occurs. I contacted hosting and they said it could be an execution time limit in php.ini max_execution_time. It was at 90 and was adjusted to max_execution_time 180. Still, the error with the plugin update continues. * Excerpt from the error message: * Update failed: | 520: Web server is returning an unknown error Web server is returning an unknown error Error code 520 Visit cloudflare.com for more information. * 2023-11-02 21:23:09 UTC You Browser Working Miami Cloudflare Working Host Error What happened? There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed. * The site points to Cloudflare DNS. * So this problem has nothing to do with the Solid Security Plugin, but with hosting or Clouflare?? Can anyone help? Thanks!! Viewing 2 replies - 1 through 2 (of 2 total) * [Ben Meredith](https://wordpress.org/support/users/benmeredithgmailcom/) * (@benmeredithgmailcom) * [2 years, 6 months ago](https://wordpress.org/support/topic/solid-security-basic-update-error/#post-17179423) * Hi [@ralfferrari](https://wordpress.org/support/users/ralfferrari/)! * That sounds like there was some downtime for either Cloudflare or the servers here at WordPress.org or something. * Are you still having issues? * This might be something that your web host has to help with. I’ve confirmed on multiple test installations that the update works with no issue (and if it didn’t, we’d be buried in requests to fix it–we’ve had over 600,000 downloads in the last 7 days!) * Let us know if you’re still having issues, but this seems like something your web host will need to help you resolve. * Have a great day! * Thread Starter [ralfferrari](https://wordpress.org/support/users/ralfferrari/) * (@ralfferrari) * [2 years, 5 months ago](https://wordpress.org/support/topic/solid-security-basic-update-error/#post-17213717) * Hi Ben! * Really! Cloudflare was experiencing instability and this may have caused the problem. * Thank you for your reply! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Solid Security Basic update error’ is closed to new replies. * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=2980272) * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/) * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq) * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/) * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/) * 2 replies * 2 participants * Last reply from: [ralfferrari](https://wordpress.org/support/users/ralfferrari/) * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/solid-security-basic-update-error/#post-17213717) * Status: resolved