Title: Solid Mail configuration
Last modified: June 9, 2025

---

# Solid Mail configuration

 *  [isay81](https://wordpress.org/support/users/isay81/)
 * (@isay81)
 * [12 months ago](https://wordpress.org/support/topic/solid-mail-configuration/)
 * I have spent 2 weeks working with my hosting company trying to get SMTP mail 
   to work on one of my Websites. Solid mail works great on all my other sites, 
   but this one will not work. The Website is also NOT sending purchases through.
   The Hosting company is saying it is because the emails are set up as outlook 
   emails and the emails are not showing in my CPanel backend. They are telling 
   me to create an email and set it up in outlook, which I have no idea how to do.
   I am at a loss. All my plugins are upto date and I think this happened with the
   last WordPress update. The hosting company had me put this in the SMTP Host area:**
   smtp-mail.outlook.com ** When I do that it just rolls and rolls. when I put mail.
   2sticky.com the error is fails to authenticate. Any help that anyone can provide
   would be so much appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsolid-mail-configuration%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘Solid Mail configuration’ is closed to new replies.

 * ![](https://ps.w.org/wp-smtp/assets/icon.svg?rev=3529344)
 * [Solid Mail – SMTP email and logging made by SolidWP](https://wordpress.org/plugins/wp-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-smtp/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [isay81](https://wordpress.org/support/users/isay81/)
 * Last activity: [12 months ago](https://wordpress.org/support/topic/solid-mail-configuration/)
 * Status: not resolved