Support » Plugin: WooCommerce » Sold out product

  • Resolved oroszi


    Since the last update, woo-commerce does not hide sold out product, even if it’s checked on the back-end. Also it changes a little the display. Any suggestion to resolve this?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mother.of.code


    The Mother of Code | Automattic Happiness Engineer

    Hi there @oroszi! It’s possible that your active theme is overwriting the setting. Can you please try switching to a different theme and let us know if that makes a difference?

    Thanks in advance!

    Good morning
    Just switched to three different themes, and the result is the same. I checked again inventory settings and the “hide sold out product” is checked.
    Any other suggestion?
    Thank you

    Plugin Support RK


    In order to troubleshoot this further, please do the following:

    • Share a copy of your system status report as found under **WooCommerce > System Status** – I’d like to check for possible conflicting plugins or template overrides.
    • Share a screenshot of where exactly you’re toggling that setting – I just want to make sure we’re looking at the same page


    The plugins marked in red are uninstalled, but they still show up.

    Here’s the link for the screenshot…

    Thank you

    ### WordPress Environment ###
    WordPress address (URL):
    Site address (URL):
    WC Version: 3.6.5
    Log Directory Writable: ✔
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 7.2.17
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.43-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.6.5
    WC Database Prefix: wp_
    Tamaño total de la base de datos: 6.01MB
    Tamaño de los datos de la base de datos: 5.20MB
    Tamaño del índice de la base de datos: 0.81MB
    wp_woocommerce_sessions: Datos: 3.77MB + Índice: 0.15MB
    wp_woocommerce_api_keys: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_attribute_taxonomies: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_order_items: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_order_itemmeta: Datos: 0.01MB + Índice: 0.01MB
    wp_woocommerce_tax_rates: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_tax_rate_locations: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_shipping_zones: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_shipping_zone_locations: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_shipping_zone_methods: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_payment_tokens: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_payment_tokenmeta: Datos: 0.00MB + Índice: 0.00MB
    wp_woocommerce_log: Datos: 0.00MB + Índice: 0.00MB
    wp_commentmeta: Datos: 0.00MB + Índice: 0.01MB
    wp_comments: Datos: 0.11MB + Índice: 0.09MB
    wp_links: Datos: 0.00MB + Índice: 0.00MB
    wp_options: Datos: 0.71MB + Índice: 0.06MB
    wp_postmeta: Datos: 0.33MB + Índice: 0.11MB
    wp_posts: Datos: 0.16MB + Índice: 0.10MB
    wp_statistics_exclusions: Datos: 0.00MB + Índice: 0.00MB
    wp_statistics_historical: Datos: 0.00MB + Índice: 0.00MB
    wp_statistics_pages: Datos: 0.03MB + Índice: 0.08MB
    wp_statistics_search: Datos: 0.00MB + Índice: 0.01MB
    wp_statistics_useronline: Datos: 0.00MB + Índice: 0.00MB
    wp_statistics_visit: Datos: 0.00MB + Índice: 0.01MB
    wp_statistics_visitor: Datos: 0.07MB + Índice: 0.09MB
    wp_termmeta: Datos: 0.00MB + Índice: 0.01MB
    wp_terms: Datos: 0.00MB + Índice: 0.01MB
    wp_term_relationships: Datos: 0.01MB + Índice: 0.03MB
    wp_term_taxonomy: Datos: 0.00MB + Índice: 0.00MB
    wp_usermeta: Datos: 0.00MB + Índice: 0.01MB
    wp_users: Datos: 0.00MB + Índice: 0.01MB
    wp_wc_admin_notes: Datos: 0.00MB + Índice: 0.00MB
    wp_wc_admin_note_actions: Datos: 0.00MB + Índice: 0.00MB
    wp_wc_customer_lookup: Datos: 0.00MB + Índice: 0.01MB
    wp_wc_download_log: Datos: 0.00MB + Índice: 0.00MB
    wp_wc_order_coupon_lookup: Datos: 0.00MB + Índice: 0.00MB
    wp_wc_order_product_lookup: Datos: 0.00MB + Índice: 0.00MB
    wp_wc_order_stats: Datos: 0.00MB + Índice: 0.00MB
    wp_wc_order_tax_lookup: Datos: 0.00MB + Índice: 0.00MB
    wp_wc_product_meta_lookup: Datos: 0.00MB + Índice: 0.01MB
    wp_wc_webhooks: Datos: 0.00MB + Índice: 0.00MB
    ### Post Type Counts ###
    al_product: 2
    attachment: 65
    nav_menu_item: 7
    page: 12
    post: 2
    product: 48
    revision: 49
    scheduled-action: 388
    shop_coupon: 1
    shop_order: 4
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (6) ###
    Limit Login Attempts Reloaded: por WPChef – 2.9.0
    Real-Time Find and Replace: por Marios Alexandrou – 3.9
    WooCommerce Blocks: por Automattic – 2.2.1
    WooCommerce Admin: por WooCommerce – 0.14.0
    WooCommerce: por Automattic – 3.6.5
    Estadísticas de WP: por VeronaLabs – 12.6.7
    ### Inactive Plugins (3) ###
    Akismet Anti-Spam: por Automattic – 4.1.2
    Hello Dolly: por Matt Mullenweg – 1.7.2
    WooCommerce Shortcodes: por WooThemes
    Claudio Sanches – 1.0.0 – No probado con la versión activa de WooCommerce
    ### Settings ###
    API Enabled: –
    Force SSL: –
    Currency: CRC (₡)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    Connected to –
    ### WC Pages ###
    Base de la tienda: #4 - /tienda/
    Carrito: #5 - /carrito/
    Finalizar compra: #6 - /finalizar-compra/
    Mi cuenta: #7 - /mi-cuenta/
    Términos y condiciones: ❌ Página sin definir
    ### Theme ###
    Name: Online Shop
    Version: 2.0.0
    Author URL:
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: –
    ### Action Scheduler ###
    Complete: 387
    Oldest: 2019-06-18 15:07:17 +0000
    Newest: 2019-07-08 12:44:53 +0000
    Pending: 1
    Oldest: 2019-07-08 13:44:53 +0000
    Newest: 2019-07-08 13:44:53 +0000
    Canceled: 0
    Oldest: –
    Newest: –
    In-progress: 0
    Oldest: –
    Newest: –
    Failed: 0
    Oldest: –
    Newest: –
    Plugin Support Three Sons


    Hi @oroszi,

    Thanks for sending over that information for us. The “hide out of stock products” does not remove them from the site. It should take them out of the shop page and category archives.

    If you visit the product directly it should still be visible. Looking at your site, I don’t see the Sábalo MI11 listed on the shop page.

    If you need to hide it from being visited at the URL directly, you can edit the product and set the visibility to “private.” That would keep people from being able to visit the product at all.

    private product

    Give that a try and see how it goes. Let me know if you have any questions.


    Plugin Support Three Sons


    Hello @oroszi,

    Since it’s been a while since we last heard from you, I’m going to close this thread now. If you’re still having trouble, please open up a new topic and we’ll be happy to help you out.


Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Sold out product’ is closed to new replies.