Support » Plugin: WooCommerce Stripe Payment Gateway » SOFORT: Woocommerce not displaying charge ID

  • Resolved nickfarelli

    (@nickfarelli)


    Hi,

    we are using the plugin for one year now – all without ANY problems – thank you very much!

    Since yesterday evening we’re facing the following problem.

    Customer makes payment with SOFORT.
    Normally, in Woocommerce the charge ID (i don’t know what it is exactly called) appears.
    Like it normally does with PayPal and other payment methods.

    But now this isn’t the case anymore.

    See this screenshot to understan what i mean:
    https://imgur.com/a/98bsdDo

    The ID is still to be seen on the right side. But the problem is, because it doesn’t appear on the top, it is not transferred to our merchandise planning system (JTL WAWI).

    So our software recognizes the payment and the order can be shipped, but the software doesn’t get the charge ID / code.

    This is a big problem, because on the end of the month, when we do the accounting / the tax, normally the payment gets automatically identified with the ID and is matched with the order.

    Now, we would have to search for EVERY ORDER and every ID by hand and put it in our software.

    I hope you know what i mean.

    Also, this problem occured with three payments now in one day, but the forth payment which was made worked out as normal.

    Thank you very much in advance!

    Best regards

    • This topic was modified 4 months, 3 weeks ago by  nickfarelli.
    • This topic was modified 4 months, 3 weeks ago by  nickfarelli.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @nickfarelli !

    That is very odd indeed! To confirm, does this only happen with SOFORT payments – do you have other orders via the Stripe payment gateway which show the Charge ID correctly?

    (You’re right, that is called the Charge ID)

    I’ve taken a quick peek at the code and I don’t see any changes to the SOFORT area recently – you mentioned this started happening recently, could this be timed with a recent WooCommerce update?

    If you’d like us to take a deeper look into this, please do open a ticket via WooCommerce.com

    Thanks,

    Hi,

    honestly i don’t know when the last WooCoommerce Update was, but is is possible.

    I am very sure that before the problem didn’t exist, i would have seen it.

    Over this weekend for most payments with SOFORT everything went well, but then the last one had the mentioned problem again.

    https://imgur.com/a/5iaNjt3

    Yes, this only happens with SOFORT (until now). We also take payments with Stripe for credit cards also, and for CCs the charge ID is always displayed correctly until now.

    I submitted a ticket now.

    Thanks!

    Plugin Support Elvira K

    (@treibalen)

    Hi there @nickfarelli,

    > I submitted a ticket now.

    Sounds great! I’m going to mark this thread as resolved and we will keep communicating via a ticket – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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