Socket error on read socket

Resolved

(@expressweldcare)

We have been using this plugin for about a month now and today, when clicking Products > All Products (Woocommerce) we get this:

View post on imgur.com

I have tried flushing the cache, disabling the plugin, checking that the service is still running on our VPS, I have used the ping command and get the pong response and I have restarted the server but I am still getting the above error when clicking All Products. All other areas of Woocommerce work i.e. Orders, Categories.

View post on imgur.com

Here are the diagnostics:

Status: Connected
Client: PhpRedis (v6.1.0)
Drop-in: Valid
Disabled: No
Ping: 1
Errors: []
PhpRedis: 6.1.0
Relay: Not loaded
Predis: 2.1.2
Credis: Not loaded
PHP Version: 8.3.15
Plugin Version: 2.5.4
Redis Version: 6.0.16
Multisite: No
Metrics: Enabled
Metrics recorded: 461
Filesystem: Writable
Global Prefix: "wp_"
Blog Prefix: "wp_"
Timeout: 1
Read Timeout: 1
Retry Interval:
WP_REDIS_PLUGIN_PATH: "/var/www/vhosts/expressweldcare.co.uk/httpdocs/wp-content/plugins/redis-cache"
Global Groups: [
"blog-details",
"blog-id-cache",
"blog-lookup",
"global-posts",
"networks",
"rss",
"sites",
"site-details",
"site-lookup",
"site-options",
"site-transient",
"users",
"useremail",
"userlogins",
"usermeta",
"user_meta",
"userslugs",
"redis-cache",
"blog_meta",
"image_editor",
"network-queries",
"site-queries",
"theme_files",
"translation_files",
"user-queries"
]
Ignored Groups: [
"counts",
"plugins",
"theme_json",
"themes"
]
Unflushable Groups: []
Groups Types: {
"blog-details": "global",
"blog-id-cache": "global",
"blog-lookup": "global",
"global-posts": "global",
"networks": "global",
"rss": "global",
"sites": "global",
"site-details": "global",
"site-lookup": "global",
"site-options": "global",
"site-transient": "global",
"users": "global",
"useremail": "global",
"userlogins": "global",
"usermeta": "global",
"user_meta": "global",
"userslugs": "global",
"redis-cache": "global",
"blog_meta": "global",
"image_editor": "global",
"network-queries": "global",
"site-queries": "global",
"theme_files": "global",
"translation_files": "global",
"user-queries": "global",
"counts": "ignored",
"plugins": "ignored",
"theme_json": "ignored",
"themes": "ignored"
}
Drop-ins: [
"advanced-cache.php v by ",
"maintenance.php v by ",
"Redis Object Cache Drop-In v2.5.4 by Till Krüss"
]

Please help.

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Till Krüss
(@tillkruess)

5 months, 1 week ago

Every time you access that page you get a read timeout? Try bumping WP_REDIS_READ_TIMEOUT higher.
Thread Starter expressweldcare
(@expressweldcare)

5 months, 1 week ago
Yes, the error happens everytime I select the All Products page.

I have added this code to wp-config:
```
// reasonable connection and read+write timeouts
define( 'WP_REDIS_TIMEOUT', 5 );
define( 'WP_REDIS_READ_TIMEOUT', 5 );
```
View post on imgur.com

I am still getting the error socket error on read socket when clicking All Products. I have tried flushing the cache again and disabling object cache.
Thread Starter expressweldcare
(@expressweldcare)

5 months, 1 week ago

I have just tried opening All Products incognito and it worked which leads me to believe it was a caching issue.

Nevertheless, I’m sure increasing the timeout will prevent the issue happening again in the future.

Thank you for your suggestion, Till.

Viewing 3 replies - 1 through 3 (of 3 total)

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