Social Snap Support Policy

  • Plugin Author Social Snap

    (@socialsnap)


    5 years, 11 months ago

    Hey there,

    Thank you for using Social Snap! We’re here to help if you have any questions about our plugin.

    Please follow these guidelines before posting a topic to ensure the fastest response possible:

    Have you purchased a license? If you have purchased a license on socialsnap.com, the fastest way to get to help is through our support tickets.

    Have you checked out our help articles? We have a growing collection of help articles on our site that might answer your question.

    For Social Snap Lite (free) we provide limited support here on support forums. We typically respond here within 1-3 business days.

    In order to get the fastest help, please:

    • Provide as much details as possible describing the issue you’re encountering.
    • Provide the URL where the issue is occurring.

    If you have an urgent or complex issue, you can purchase a license to access our premium support.

    Thanks again for using Social Snap! 🙂

    [ Signature deleted ]

    • This topic was modified 5 years, 11 months ago by Social Snap.
    • This topic was modified 5 years, 11 months ago by Social Snap.
    • This topic was modified 5 years, 11 months ago by Social Snap.
    • This topic was modified 5 years, 11 months ago by Jan Dembowski.
  • The topic ‘Social Snap Support Policy’ is closed to new replies.