Support » Plugin: Social Media Share Buttons & Social Sharing Icons » Social Share Icons only show when page is reloaded

  • Resolved ani2021

    (@ani2021)


    I am using the floating version and the icons are shown in the right place (top right) with the only hick up that the show up only once the page is reloaded. But I want to see them immediately when the pages loads initially. Please advise how I can make them appear in the floating mode on the first load of the page. Which boxes do I have to tick in the FREE version.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor socialtech

    (@socialtech)

    What is your website’s URL so that we can check?

    Thread Starter ani2021

    (@ani2021)

    Plugin Contributor socialtech

    (@socialtech)

    Does it happen on every page or just on your homepage?

    Thread Starter ani2021

    (@ani2021)

    On all pages in the desktop version. For mobile, Android works fine.

    Plugin Contributor socialtech

    (@socialtech)

    We checked and on our end, the issue is happening only on your homepage i.e. the icons show upon the first loading of the other pages, please see https://screencast-o-matic.com/watch/crfl6yVnthT. This indicates that there is an issue with your theme.
    We can fix it as part of this plugin https://www.ultimatelysocial.com/usm-premium where we also do theme and template fixes.

    Thread Starter ani2021

    (@ani2021)

    Well, I want to you use the free version. If I have to go for a paid version in order to get the problem fixed, then I will rather go for another free plugin which does not have this error. And the issue is a common one – so other users will also be affected. Why don’t you change your plugin so that it runs smoothly with many themes?

    Thread Starter ani2021

    (@ani2021)

    I have to say that it is not ok to use me as a beta user for your plugin for free and then you say: Oh, that’s a premium feature. I wasted a lot of time writing you and the least you can do is help people in return who make you aware of your bugs!

    Plugin Author socialdude

    (@socialdude)

    You still seem to assume that the issue is in our plugin (in which case you’re right, we would fix it). However the issue seems to be in your theme. Have you contacted the theme creator yet?

    Thread Starter ani2021

    (@ani2021)

    @wordpress and @socialdude : Please delete this thread. It’s not helping anyone

Viewing 9 replies - 1 through 9 (of 9 total)
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