Support » Plugin: WordPress Social Sharing Plugin - Sassy Social Share » Social Share Cuties, fun to customize!

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Team Heateor

    (@heateor)

    Hi Magda,

    Thanks for the review 🙂
    We hope you got your problems resolved as per our conversation.

    magdigit

    (@magdigit)

    WP doesn’t handle my new question well, sorry

    • This reply was modified 12 months ago by  magdigit.
    • This reply was modified 12 months ago by  magdigit.
    magdigit

    (@magdigit)

    Goodmorning Rajat!

    On this new day I notice that the browers I use (Chrome, Firefox, Edge) do NOT immediately show the counts. Only after a while, but normal visitors don’t stay that long on pages. Why does the visibilty take so long?

    Plugin Author Team Heateor

    (@heateor)

    Very Good Morning Magda,
    After the cached share counts are expired, plugin sends request to the official share count APIs of the corresponding social networks to fetch shares. This time cannot be reduced, as it is the time official APIs take to serve the number of shares. This is something out of our control.
    One thing that we can do at our plugin level is, to show the cached share counts, instead of not showing anything and then update the shares in background. We will do in next release of the Sassy Social Share plugin soon.

    Hi Team Heateor!

    May I ask when about you do plan the next release of the Sassy Recovery Add-on? So many icons stay empty for a long time, and it definitely does not look encouraging…

    (How strange that the date of all these posts is wrong! It was in august 2017 that this discussion was active)

    Plugin Author Team Heateor

    (@heateor)

    Hi Magda,

    We will release that feature within next 24 hours, for sure.

    How strange that the date of all these posts is wrong! It was in august 2017 that this discussion was active)

    You can check our Facebook conversation. The date is correct.

    Dear Team Heateor!
    I’m SO looking forward to that! Thank you SO much!!!

    Plugin Author Team Heateor

    (@heateor)

    Hi Magda,

    We have just released version 3.1.3. Kindly update your plugin. After the share count cache expires, share counts will take a few seconds to appear and after that every time share counts will get updated in background. So, your website visitors don’t have to wait for share counts to appear.
    If you want this to take effect immediately, clear share counts cache from Miscellaneous section at plugin options page in admin area.

    Hi Team Heateor,

    Although I hit the F5 button at loading each page AND clear share acounts cache, still there is about a half minute delay for the numbers to appear. Especially the Facebook icon on my welcome page, which sometimes does not turn up at all.
    Does the system have to ‘grow’ in it? Am I too impatient?
    Anyway, thanx for all your attention!

    Plugin Author Team Heateor

    (@heateor)

    Sorry, we regret the inconvenience. Please update the plugin to version 3.1.4, clear the share count cache and the shares will get updated smoothly after these appear first time.

    THANX team Heateor!!!

    Plugin Author Team Heateor

    (@heateor)

    You’re welcome 🙂

Viewing 12 replies - 1 through 12 (of 12 total)
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