Support » Plugin: WordPress Social Sharing Plugin - Sassy Social Share » Social Share Cuties, fun to customize!

Viewing 15 replies - 1 through 15 (of 16 total)
  • Hi @magdigit so sorry you faced the issues that you did. The behavior you describe is not intentional. Please feel free to reach out to our support team at any time support@shareaholic.com and they will be eager to help you resolve any issues.

    Hi Shareaholic, in fact, I DID reach out, but never got an answer, though I waited patiently. Now it is time for something new, alas…
    Thanks for all the good years (from 2013 on)!

    Hi @magdigit I reviewed your support history. Thanks for writing in and being a Shareaholic user since 2013! Really sad to see you go.

    To clarify, you should have been able to customize your Shareaholic Floated Share Buttons to use any color to match your site and choose from a list of over 100 sharing services that we support to display.

    With regards to our Premium Share Count Recovery service, we give away 99% of our product. It takes resources to keep developing our service. We need to pay our hosting bill, pay our wonderful team, provide (free) support, etc. Charging for some features is the only way we can continue delivering on a sustainable service that is here to stay. If we could do everything for free, trust me, we would 🙂

    Jay

    Founder,
    Shareaholic

    Dear Jay! I am seriously aware of what you say is right and with all good intentions. I know I can customize so much in your fantastic creation Shareaholic, as I did for 4 years. All that time your staff helped me with my issues, and I showed all my gratitude, be sure of that.

    But that green thingy (sliding icon) in the left corner down was unremovable. Alas that was not my biggest concern. The loss of all my social share count was that one gamechanger. And a monthly fee for a license for the add-on is too much for my wallet…

    So sorry, and best wishes, Magda

    • This reply was modified 2 months, 3 weeks ago by  magdigit.
    Plugin Author Heateor

    (@heateor)

    Hi Magda,

    Thanks for the review 🙂
    We hope you got your problems resolved as per our conversation.

    WP doesn’t handle my new question well, sorry

    • This reply was modified 2 months, 3 weeks ago by  magdigit.
    • This reply was modified 2 months, 3 weeks ago by  magdigit.

    Goodmorning Rajat!

    On this new day I notice that the browers I use (Chrome, Firefox, Edge) do NOT immediately show the counts. Only after a while, but normal visitors don’t stay that long on pages. Why does the visibilty take so long?

    Plugin Author Heateor

    (@heateor)

    Very Good Morning Magda,
    After the cached share counts are expired, plugin sends request to the official share count APIs of the corresponding social networks to fetch shares. This time cannot be reduced, as it is the time official APIs take to serve the number of shares. This is something out of our control.
    One thing that we can do at our plugin level is, to show the cached share counts, instead of not showing anything and then update the shares in background. We will do in next release of the Sassy Social Share plugin soon.

    Hi Team Heateor!

    May I ask when about you do plan the next release of the Sassy Recovery Add-on? So many icons stay empty for a long time, and it definitely does not look encouraging…

    (How strange that the date of all these posts is wrong! It was in august 2017 that this discussion was active)

    Plugin Author Heateor

    (@heateor)

    Hi Magda,

    We will release that feature within next 24 hours, for sure.

    How strange that the date of all these posts is wrong! It was in august 2017 that this discussion was active)

    You can check our Facebook conversation. The date is correct.

    Dear Team Heateor!
    I’m SO looking forward to that! Thank you SO much!!!

    Plugin Author Heateor

    (@heateor)

    Hi Magda,

    We have just released version 3.1.3. Kindly update your plugin. After the share count cache expires, share counts will take a few seconds to appear and after that every time share counts will get updated in background. So, your website visitors don’t have to wait for share counts to appear.
    If you want this to take effect immediately, clear share counts cache from Miscellaneous section at plugin options page in admin area.

    Hi Team Heateor,

    Although I hit the F5 button at loading each page AND clear share acounts cache, still there is about a half minute delay for the numbers to appear. Especially the Facebook icon on my welcome page, which sometimes does not turn up at all.
    Does the system have to ‘grow’ in it? Am I too impatient?
    Anyway, thanx for all your attention!

    Plugin Author Heateor

    (@heateor)

    Sorry, we regret the inconvenience. Please update the plugin to version 3.1.4, clear the share count cache and the shares will get updated smoothly after these appear first time.

    THANX team Heateor!!!

Viewing 15 replies - 1 through 15 (of 16 total)
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