Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Social Share Buttons don’t show in the proper case

  • Resolved santaquiteriahuete

    (@santaquiteriahuete)


    When I update the Jetpack plugin to the last versión (7.0), the social share buttons in my blog template page, don’t show in the proper case, but if I Access to any post the social share buttos are right.

    What’s the matter?

    Thank you a lot!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    That’s weird, something is overriding our webfont there.

    This may be a plugin or theme conflict. Please attempt to disable all plugins except Jetpack, and switch to the default Twenty Nineteen theme. If the problem goes away, enable them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    Thread Starter santaquiteriahuete

    (@santaquiteriahuete)

    I don’t think that the issue is for any plugin because before 7.0 reléase the share buttons has been display in the proper way.

    Thank you

    Plugin Support KokkieH

    (@kokkieh)

    Can you please follow the steps James gave above to confirm that it’s not a plugin or theme conflict? It’s possible that updating to 7.0 created a conflict that did not exist with earlier versions of Jetpack, so we need to rule that out.

    Thread Starter santaquiteriahuete

    (@santaquiteriahuete)

    I don´t try to reproduce the error with Twenty Nineteen beause this theme don’t have any blog template page.

    My problem is only in this kind of page.

    Thank you!

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Ok, so the problem is only in one template provided by your theme? What is the name of the theme, and where did you acquire it from?

    Thread Starter santaquiteriahuete

    (@santaquiteriahuete)

    My thema is the free versión of Tempera (https://es.wordpress.org/themes/tempera/)

    Thank you!

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Ok, I do see the problem when using Jetpack 7.0 and Tempera 1.7.1 under WordPress 5.0.3.

    Something in the theme is indeed overriding the inclusion of our icon font on that template only, but I am unable to track down exactly what.

    I recommend reporting the issue at https://www.cryoutcreations.eu/forums/f/wordpress/tempera so the theme’s developers and support community can help you with this.

Viewing 7 replies - 1 through 7 (of 7 total)
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