• Resolved beriadan77

    (@beriadan77)


    I’m stuck with this situation. Already uninstalled the plug in a couple times. Still don’t see why the Guest authors (with the “Contributor” role) do not show.

    The BIO is showing, and right below where the social icons should be, the black bar is not present.

    With the SAME configuration but the only difference being the other users are not guest authors but authors it works perfectly. I see the icons perfectly.

    So this HAS to be related to the fact they are Guests!!!

    Please hell anyone!! I’ve been waiting for support for a couple of weeks now without an answer (yeah, I’m aware of COVID-19 obviously). But perhaps someone else has found the same problem and a workaround?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi, I’m sorry for the poor support but, yeah, the current situation is a huge issue.

    Can you send me the details of your website where I can see the issue? Write to diego@greentreelabs.net also because we’re not allowed to provide support for premium plugins here.

    Diego

    Thread Starter beriadan77

    (@beriadan77)

    Sent Diego, I understand about support to premium users. I already sent you an email with the site details and screencaps to explain what’s happening and what I need.
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Social Icons not showing for Guest Authors’ is closed to new replies.