Title: Soap Error Last modified: March 2, 2022 --- # Soap Error * Resolved [budfwaldo](https://wordpress.org/support/users/budfwaldo/) * (@budfwaldo) * [4 years, 3 months ago](https://wordpress.org/support/topic/soap-error-15/) * Hello, I am trying to install the plugin but get the following error right away: SOAP-ERROR: Parsing WSDL: Couldn’t load from ‘[https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl’](https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl’);: failed to load external entity “[https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl”](https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl”); * I have read in the forum here that most often this is an issue with port 8443. * Is this still the case? If so, do I contact the hosting company to see if they can open the port for me? What do I need to tell them? regards, WF Viewing 4 replies - 1 through 4 (of 4 total) * [Drazen Bebic](https://wordpress.org/support/users/drazenbebic/) * (@drazenbebic) * [4 years, 3 months ago](https://wordpress.org/support/topic/soap-error-15/#post-15421525) * Hello [@budfwaldo](https://wordpress.org/support/users/budfwaldo/) * thank you for your message and for using our plugin. * Check out this topic: * [https://wordpress.org/support/topic/soap-error-when-trying-to-update-product-catalog/#post-10377927](https://wordpress.org/support/topic/soap-error-when-trying-to-update-product-catalog/#post-10377927) * You need to ask them to unblock the listed ports for the listed domains. Copy paste the list from the reply to them. * Thread Starter [budfwaldo](https://wordpress.org/support/users/budfwaldo/) * (@budfwaldo) * [4 years, 3 months ago](https://wordpress.org/support/topic/soap-error-15/#post-15421620) * Thanks for the quick response. I am hosted at one.com, they refuse to open port 8443 on security issues, even for specific connections as you suggest. * Other than switching hosting, is there no other workaround? * I feel sorry that you have to spend so much time addressing this issue when it is clearly Deutsche Post that needs to change. Unfortunately, that seems next to impossible. * Thread Starter [budfwaldo](https://wordpress.org/support/users/budfwaldo/) * (@budfwaldo) * [4 years, 3 months ago](https://wordpress.org/support/topic/soap-error-15/#post-15421626) * Do you know where I can complain to Deutsche Post that they address this problem? * [Drazen Bebic](https://wordpress.org/support/users/drazenbebic/) * (@drazenbebic) * [4 years, 3 months ago](https://wordpress.org/support/topic/soap-error-15/#post-15422419) * [@budfwaldo](https://wordpress.org/support/users/budfwaldo/) * you can contact them at [internetmarke@deutschepost.de](https://wordpress.org/support/topic/soap-error-15/internetmarke@deutschepost.de?output_format=md) * If they refuse to do anything about it, I’m afraid there’s not much you can do but switch hosts. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Soap Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woo-dp-internetmarke_c48308.svg) * [WooCommerce Deutsche Post Internetmarke](https://wordpress.org/plugins/woo-dp-internetmarke/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-dp-internetmarke/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-dp-internetmarke/) * [Active Topics](https://wordpress.org/support/plugin/woo-dp-internetmarke/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-dp-internetmarke/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-dp-internetmarke/reviews/) ## Tags * [SOAP Error](https://wordpress.org/support/topic-tag/soap-error/) * 4 replies * 2 participants * Last reply from: [Drazen Bebic](https://wordpress.org/support/users/drazenbebic/) * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/soap-error-15/#post-15422419) * Status: resolved