Title: Password problem with my site Last modified: November 25, 2016 --- # Password problem with my site * [lovelygoldpony](https://wordpress.org/support/users/lovelygoldpony/) * (@lovelygoldpony) * [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/) * I recently downloaded FileZilla so I could use a template and redesign my workplace’s website. It keeps telling me that the password I’m typing is incorrect. Is there something else I should be using? And how can I get that information? * My other problem is when I try to access some pages on WordPress.org (yes, I checked it wasn’t a .com issue) it will tell me that my workplace’s account doesn’t exist. I had to create this throwaway account to access the forums for help. I can, however, access the dashboard fine. * What gives? - This topic was modified 9 years, 5 months ago by [lovelygoldpony](https://wordpress.org/support/users/lovelygoldpony/). - This topic was modified 9 years, 5 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). Viewing 6 replies - 1 through 6 (of 6 total) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/#post-8482138) * 1. FTP access (FileZilla) is not part of WordPress, so you won’t use your WordPress site’s account to log into it. FTP access has to be setup through your hosting account’s control panel (not WordPress), so consult your hosting provider’s documentation for further details. * 2. WordPress.org itself is entirely separate from how you log into your site, so you do need a separate account on WordPress.org to do things on WordPress. org. - This reply was modified 9 years, 5 months ago by [James Huff](https://wordpress.org/support/users/macmanx/). * Thread Starter [lovelygoldpony](https://wordpress.org/support/users/lovelygoldpony/) * (@lovelygoldpony) * [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/#post-8483755) * Thank you for the response, James. What info should I look for in my provider’s documentation? * The WordPress.org statement seems a bit ridiculous. Not to say you’re wrong, but why wouldn’t accounts be across the website? Isn’t that the point of an account? * Thread Starter [lovelygoldpony](https://wordpress.org/support/users/lovelygoldpony/) * (@lovelygoldpony) * [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/#post-8483766) * I found the Hosting Control Center page on my dashboard, but that won’t let me sign in with my boss’ website information either. Can you explain this process to me? * Thread Starter [lovelygoldpony](https://wordpress.org/support/users/lovelygoldpony/) * (@lovelygoldpony) * [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/#post-8483782) * I’ve searched the far reaches of the internet and this is quite literally my only source of information on this topic, so I would appreciate as many people adding to this conversation as possible. * Thread Starter [lovelygoldpony](https://wordpress.org/support/users/lovelygoldpony/) * (@lovelygoldpony) * [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/#post-8483826) * I’m posting a lot but in the interest of communication…. My boss has absolutely no information to provide for me as far as who our webhost is, so I also need to know if there is somewhere I can go in my dashboard to find out. Google isn’t much help for any of my questions. * Can you tell this is my first time navigating WordPress? I have never had so many problems putting a website together. Yikes. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/#post-8483943) * > Thank you for the response, James. What info should I look for in my provider’s > documentation? * I cannot, there are thousands (millions?) of hosting providers, and they all operate differently. Search your hosting provider’s documentation for “FTP”, and if you don’t find anything, contact their support. * > The WordPress.org statement seems a bit ridiculous. Not to say you’re wrong, > but why wouldn’t accounts be across the website? Isn’t that the point of an > account? * What we provide here is software that you can use to run your site, provided for free, built and supported entirely by volunteers. We don’t have the infrastructure, nor really the desire, to build a connected account system between WordPress. org itself and the millions (billions?) of individual WordPress websites. * Additionally, think of it as a security bonus, no one with access to WordPress. org itself (myself included) has access to your site’s Dashboard. * > I have never had so many problems putting a website together. Yikes. * While you’re waiting to sort out FTP access with your hosting provider, I recommend reading [https://codex.wordpress.org/New_To_WordPress_-_Where_to_Start](https://codex.wordpress.org/New_To_WordPress_-_Where_to_Start) and [https://codex.wordpress.org/First_Steps_With_WordPress](https://codex.wordpress.org/First_Steps_With_WordPress) Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Password problem with my site’ is closed to new replies. ## Tags * [account](https://wordpress.org/support/topic-tag/account/) * [css](https://wordpress.org/support/topic-tag/css/) * [ftp](https://wordpress.org/support/topic-tag/ftp/) * [html](https://wordpress.org/support/topic-tag/html/) * [login](https://wordpress.org/support/topic-tag/login/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 6 replies * 2 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/so-many-problems-2/#post-8483943) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics