Support » Plugin: Open User Map » So many issues!

  • Resolved artr3y


    Hey there,

    I seem to constantly run into issues with this plugin since I bought the pro-version it some weeks ago. Fresh install, I use Elementor. The biggest right now are:

    • I added 17 locations and the map is not loading anymore:
    • I added a CUSTOM FIELD in the form for people to add their websites, only it doesn’t create a hyperlink and I cannot add links without adding https format ( won’t be allowed, must be My non-experienced users won’t get this when trying to add a location
    • The Public pages for locations (Single pages) don’t work for me. They don’t show any content aside from header/footer. I’ve seen others using this feature, so this might be a problem on my end. I have disabled/reconfigured all my templates to no avail.
    • The import function is all wonky for me and even with addresses in address fields, no location is being set. Also, there is no option to multiselect and publish all locations imported.

    For now, I just want it to load, can anyone help me? 🙏

    The page I need help with: [log in to see the link]

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  • Plugin Author 100plugins


    Hi @artr3y,

    Sorry for the issues you are having with OUM. I will try to clear this up and help you. In general, as a PRO user, please use the PRO support channel on to reach out for help.

    • Right now your page with the map doesn’t load at all. I can see in the source code, that there are at least two locations (Lernort: Meck-Schweizer & Lernort: Projekthof Karnitz) with invalid geo-coordinates. Please make sure to fix these first.
    • Automatically adding https to the Link field is not a good practice, as some people still might want to share links with http instead of https. That’s why this field type has a validation. You could use the field description for explanation.
    • I’ve recently published a help article on how to create single templates for locations. It’s available in the support section of the plugin’s website.
    • If you need help with the import, please reach out to me via PRO support as mentioned above. You can send me your CSV file and I will take a look. The import function works (as many people are using it) but it can be tricky to prepare the CSV file correctly.

    Best Regards,

Viewing 1 replies (of 1 total)
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