Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » so it broke my site and im mad af

  • retronoodles

    (@retronoodles)


    had to log into crappy forums to let you know jetpack just ‘died’ on my site ‘Installation failed: Destination folder already exists.’
    thanks alot you guys great app wow

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  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    It sounds like something may have interrupted the file transfer while WordPress was trying to update the Jetpack plugin. This can happen from time to time on shared hosting environments, and it can happen to any plugin.

    You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.

    Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard.

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