Support » Plugin: Snapchat Snapcode Widget » Snapcode Widget won’t work

  • Resolved roblugg

    (@roblugg)


    I have a site running the Zerif Lite theme at momentumwandsworth.org and have been trying to add the Snapcode Widget to a section normally labelled ‘our happy clients’ which is part of the ‘About’ section.

    I have managed to easily add widgets for other social media in this section without issue but when I try to do it with the Snapcode widget it just comes up with a message at the top of the form saying there is an error and saying I need to reload the page. This happens both when I try to upload a snapcode image and when I type in my Snapchat screenname. I have tried this multiple times.

    My site, WordPress, the theme and plugin are all running the latest version.

    Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)
  • P.S. I am on a macbook using the latest version of Chrome.

    Plugin Author pipdig

    (@pipdig)

    Hi roblugg,

    Sorry for the slow reply, it looks like email notifications were reset after w.org updated to the new forum system.

    This is quite difficult to guess what could be causing this. If you’re happy to do so, you’re welcome to send login details for your site to support[at]pipdig.co.uk and I’ll take a look at this for you.

    Thanks,

    Phil

    Hi Phil,

    No worries.

    Do you need the login details for WordPress for our site?

    thanks
    rob

    Plugin Author pipdig

    (@pipdig)

    Hi Rob,

    If possible, yes, though I know you may not want to send this. You can create a new admin account for me if you wish, then delete this afterwards. It’s just so I can log in to your WordPress dashboard and check what might be happening with the widget.

    Thanks,

    Phil

    I have sent it over.

Viewing 5 replies - 1 through 5 (of 5 total)
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