Title: Smugmug – No data returned. Error code 404
Last modified: April 15, 2019

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# Smugmug – No data returned. Error code 404

 *  Resolved [scdesigns73](https://wordpress.org/support/users/scdesigns73/)
 * (@scdesigns73)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/)
 * I am having an issue with a “No data returned. Error code 404” when trying to
   utilize this plugin with Smugmug. I added an API key and secret. My username 
   for Smugmug is also correct. Any help would be much appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsmugmug-no-data-returned-error-code-404%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/)
 * (@sayontan)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431067)
 * Where are you seeing this error? In the back-end editor or in the front-end? 
   How are you building your gallery – using Gutenberg or the Classic Editor? If
   you are using the Classic Editor what is the shortcode that you are getting?
 *  Thread Starter [scdesigns73](https://wordpress.org/support/users/scdesigns73/)
 * (@scdesigns73)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431103)
 * I’m using the classic editor within wordpress. I click on the plugin icon, then
   select smugmug and then tried default user and other user. Both methods present
   the 404 error. I’m not sure where to look for the short code you speak of. My
   user url for smugmug is [https://scdesigns.smugmug.com/](https://scdesigns.smugmug.com/).
   Thank you.
 *  Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/)
 * (@sayontan)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431178)
 * An error code 404 generally means that the page being looked for was not found–
   in the context of SmugMug this generally happens when the user information was
   incorrect.
 * But before we start going too far down that road, let’s try something simple.
   It doesn’t look like you have any private photos, so let’s first eliminate the
   authentication token from your setup. To do so, simply go to _Photonic → Settings
   → SmugMug → SmugMug Settings → Access Token (for Back-end / Server-side Authentication)_,
   and delete whatever you have there. Retry creating the gallery from that point.
 *  Thread Starter [scdesigns73](https://wordpress.org/support/users/scdesigns73/)
 * (@scdesigns73)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431203)
 * Okay there was nothing in the “authentication token” areas.
 *  Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/)
 * (@sayontan)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431225)
 * OK, what is the username you are providing? Just scdesigns, without anything 
   before or after it?
 *  Thread Starter [scdesigns73](https://wordpress.org/support/users/scdesigns73/)
 * (@scdesigns73)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431241)
 * That was the issue. I had the entire URL ([https://scdesigns.smugmug.com/](https://scdesigns.smugmug.com/))
   instead of just scdesigns. Thank you kindly for your help. Problem resolved.
 *  Plugin Author [Sayontan Sinha](https://wordpress.org/support/users/sayontan/)
 * (@sayontan)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431248)
 * Great! Glad to know that it worked.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Smugmug – No data returned. Error code 404’ is closed to new replies.

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## Tags

 * [404 error code](https://wordpress.org/support/topic-tag/404-error-code/)
 * [smugmug](https://wordpress.org/support/topic-tag/smugmug/)

 * 7 replies
 * 2 participants
 * Last reply from: [Sayontan Sinha](https://wordpress.org/support/users/sayontan/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/smugmug-no-data-returned-error-code-404/#post-11431248)
 * Status: resolved