Support » Alpha/Beta/RC » SMTP settings

  • All:

    New here and trying to take in a lot.

    I have managed to get the software installed and the network option to appear and the super admin tab to show up.

    However, I have gone out to test as an end user and two things don’t happen.

    1) I never get an e-mail with a password. Funny thing about that is that I don’t get one from the website either and had to create a new account and get the administration involved…that aside. Where do we set SMTP stuff as I use authentication for relaying e-mail from my mail server.

    2) After registering I logged in as the admin and there is no user account or site set up for the user that I just registered. The same one that I don’t have an e-mail for.

    I have tested using my yahoo account also and never receive anything so I don’t suspect it is on the receiving end of my mail either.

    This is REALLY holding up my ability to progress…the ‘5 minute’ install has run into a ‘5 day’ install.

    Thanks in advance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Andrea Rennick


    Customer Care at Copyblogger Media and Studiopress

    There’s soem SMTP plugins out there in the repo for single WP that do indeed help with this when you’re running a network.

    From all my work with setting up wpmu sites though, 9/10 times it’s the box not sending mail properly, or the email is blocked on the receiving end. reverse dns records can help too.


    Can someone at least shed some light on WHERE the SMTP controls are housed within the software so I can look at it?


    Sorry…I must not have reloaded the page and missed your post.

    I can assure you that my server is set up properly..

    The situation that I know is probably causing this is that my server REQUIRES authentication…

    if I don’t set a user/pass then the software will NOT be able to relay an e-mail out.

    phpBB has an option within the admin panel that allows me to select authentication and enter a user/pass. Since WP doesn’t have that option I am assuming it is in a config file somewhere and I need to code it in there.

    Since my WP install is on one server and the mail server is elsewhere I am curious if it trying to use a ‘localhost’ to send out the e-mail. Since this server doesn’t handle e-mail that will obviously fail.

    My reverse DNS is set up correctly also.


    I should add that it fails when testing to a yahoo account also. I think they might have their e-mail set up correctly for receiving..;)


    I humbly accept being WRONG…!

    Ok…here is what I found and I hope this might even help someone else in the future.

    My setup is 4 servers in total in my house.

    DNS, Mail, Web, DB.

    This install was on the web server.

    I was thinking that the WP install was using the supplied admin e-mail to attempt to connect over to my mail server and send out…however, it is just using the local box (which does have mail installed, just not used).

    My mail server (postfix) did not allow a relay from the web box internally (as it never handles mail anyway).

    So where I was thinking it was using the domain name to find my mail server and relay from it…it was actually doing everything internal.

    So adding the IP address within Postfix to allow a relay from the web servers IP address fixed the replay issue and the 3rd test went out perfectly.

    I will investigate any security issues or more refined relay allow-ability as I don’t want to just open the flood gates on this web box to be able to relay off my mail server for obvious reasons.

    There might be a few other minor issues like reply back, but since that is handled by the mx record as long as the reply e-mail is set correctly (which I have verified) then they should find their destination perfectly fine.

    I think I covered everything here and so far it appears to be working nicely on the latest test account.

    Never give up…;) and of course my favorite personal quote ‘stupid computers’.


    Andrea Rennick


    Customer Care at Copyblogger Media and Studiopress

    Yeah, that’s the term I was trying to think of. 😀 As to the software just using the internal mail.

Viewing 6 replies - 1 through 6 (of 6 total)
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