Plugin Support
Sarah823
(@sendinbluecustomercare)
Hi @italicsbold ,
When the Sendinblue Plug-in is activated it will prevent other plug-ins/services from sending mail.
A quick troubleshoot would be to:
Check your SMTP service is correctly configured in your Sendinblue account
You can follow the Sendinblue plug-in set-up tutorial: https://help.sendinblue.com/hc/en-us/articles/208849249
Sarah
Thanks, however there is a setting to disable SiB from sending WP email. I’ve tried both options and I’m having trouble with this plugin.
https://wordpress.org/plugins/gift-voucher/
And after more testing, I think it’s actually this SiB plugin
https://en-au.wordpress.org/plugins/woocommerce-sendinblue-newsletter-subscription/
I can enable SiB to send WP emails and the test function works. But the emails that are sent from https://wordpress.org/plugins/gift-voucher/ never get through if I have this enabled https://en-au.wordpress.org/plugins/woocommerce-sendinblue-newsletter-subscription/
I can’t seem to get these two plugins to work together
• https://en-au.wordpress.org/plugins/woocommerce-sendinblue-newsletter-subscription/
• https://wordpress.org/plugins/gift-voucher/
@italicsbold Thanks for your reply.
I am taking a closer look at this and will get back to you shortly.
Sarah
Plugin Support
Sarah823
(@sendinbluecustomercare)
Hey @italicsbold
Please may you confirm you are using v3.1.9? We released a fix for this issue in that update.
If this resolves the issue please do mark this as solved!
Thanks
Sarah
