Title: SMTP host – settings problem
Last modified: June 15, 2018

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# SMTP host – settings problem

 *  Resolved [stefiza](https://wordpress.org/support/users/stefiza/)
 * (@stefiza)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/smtp-host-settings-problem/)
 * Hi,
    we have a problem with the smtp settings. We use an external smtp service
   with host “ssl://pro.turbo-smtp.com: 465”. It works well and we have no problems
   with this configuration. Now the external smtp service has changed the Host address
   to “pro.eu.turbo-smtp.com”, therefore we have updated the options in “ssl://pro.
   eu.turbo-smtp.com: 465”. We saved the settings and sent the test email. At this
   point the site has stopped working and no longer responds until we return to 
   the previous settings (we are forced to change it on mysql in the wp-option table
   because the site is blocked). We do not have the same problem with other plugins
   using the new smtp configuration. thanks for support.
 * Stefania

Viewing 1 replies (of 1 total)

 *  [Tim Vergara](https://wordpress.org/support/users/tim01/)
 * (@tim01)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/smtp-host-settings-problem/#post-10404467)
 * Hello,
 * If you’re using the Pro version you could file a ticket at: [https://eventsmanagerpro.com/support/submit-connection-information/](https://eventsmanagerpro.com/support/submit-connection-information/)
 * You could also try using 3rd party plugins to configure your SMTP Settings:
    
   You can check this links on how/what 3rd party plugins they recommend.
 * [https://wp-events-plugin.com/documentation/mail-settings/](https://wp-events-plugin.com/documentation/mail-settings/)

Viewing 1 replies (of 1 total)

The topic ‘SMTP host – settings problem’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Tim Vergara](https://wordpress.org/support/users/tim01/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/smtp-host-settings-problem/#post-10404467)
 * Status: resolved