Support » Plugin: WP Mail SMTP by WPForms » SMTP Error: Could not connect to SMTP host

  • Resolved bs1kim

    (@bs1kim)


    When I try to send a test email I get the following error message:

    Versions:
    WordPress: 5.2.4
    WordPress MS: No
    PHP: 7.2.17
    WP Mail SMTP: 1.6.2

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host.
    Host: mail.thebikestation.org.uk
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.1e 11 Feb 2013
    SMTP Debug:
    2019-10-15 17:57:48 Connection: opening to mail.thebikestation.org.uk:587, timeout=300, options=array (
    )
    2019-10-15 17:57:48 Connection: opened
    2019-10-15 17:57:48 SERVER -> CLIENT: 220 mta1.hi.local ESMTP Exim 4.92.3 Tue, 15 Oct 2019 18:57:48 +0100
    2019-10-15 17:57:48 CLIENT -> SERVER: EHLO thebikestation.org.uk
    2019-10-15 17:57:48 SERVER -> CLIENT: 250-mta1.hi.local Hello *****.******.co.uk [**.**.**.**]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN CRAM-MD5
    250-CHUNKING
    250-STARTTLS
    250 HELP
    2019-10-15 17:57:48 CLIENT -> SERVER: STARTTLS
    2019-10-15 17:57:48 SERVER -> CLIENT: 220 TLS go ahead
    2019-10-15 17:57:48 SMTP Error: Could not connect to SMTP host.
    2019-10-15 17:57:48 CLIENT -> SERVER: QUIT
    2019-10-15 17:57:48 SERVER -> CLIENT: B_Q�E�(�0PS�5��q/�& �”221 mta1.hi.local closing connection
    2019-10-15 17:57:48 SMTP ERROR: QUIT command failed: B_Q�E�(�0PS�5��q/�& �”221 mta1.hi.local closing connection
    2019-10-15 17:57:48 Connection: closed
    2019-10-15 17:57:48 SMTP Error: Could not connect to SMTP host.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @bs1kim,

    The error indicates that it is unable to contact the SMTP server you have specified in the Host property. There could be various reasons for this such as firewall blocking, the next best step is to contact your host with this error log. Alternatively, if you host is unable to find the issue, you can choose other available mailer options. We have documentation for each of the available mailers.

    I hope this helps!

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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