Hi @fftfaisal,
I am sincerely sorry for the inconvenience caused to your customers.
This behavior is very strange ! Does it occurs once or mutiple times ?
Is password the only field that have been lost ?
Which version of the plugin did you install at first ? Prior to 1.2.0 ?
On version 1.2.0, an upgrade was done to use better cryptographic algorithm for password storage. So, updating from 1.1.0 to 1.2.0 should decrypt/re-encrypt the password and should be transparent but maybe something goes wrong during the process ?
I did not succeed to reproduce this on my dev environemnt but I would be pleased to dig more in order to discover what happened and how to avoid/fix this.
Yours faithfully,
Birmania
yes. it has occurred multiple times. I was installed 1.1.0 at first then upgrade to 1.2.0. If you can be fixed this issue, then please let me know. otherwise I need to change plugin 🙁
Best Regards
Faisal
O.K ! Did this problem occurs before upgrading to 1.2.0 ?
Password was the only field reset or other fields from settings have been reset too ?
Did you find a way to reproduce this without waiting some days ?
The fact that this reset is not immediate let me think that it may come from some cron that run and and broke smq options but it seems very strange !
If you can, please give me :
– PHP version
– Plugins installed and their versions
Yours faithfully,
Birmania
I can not remember that, I see the problem in the version 1.2.0
yes. only the password field has been reset and shows empty.
I am basically login into my site after 2-5 days. and see this problem .. all emails are in the failure list. also, log in when a customer told me they didn’t get email.
I am using php 7.4.6
here is my plugin list
image link
Just run some tests with PHP 7.4.6 and everything seems fine yet.
The only way I successfully reset the password was by modifying “smq_version” option in wp_options table, changing value from “1.2.0” to “1.1.1”.
By doing this, update to 1.2.0 execute again and, as password is already in new encryption, the decrypt/encrypt result in password being empty string.
Do you have any process that could modify/rollback sqm_version value in database ?
Note : “smq_version” is written on “plugins_loaded” action.
ok, I have updated the smq_version option in the options table to 1.1.1 from 1.2.0. After doing it, I am going to the SMTP setting page and again see blank value in the password field. I have again put a password to save the setting. but now I again see in the database it shows up smq_version is 1.2.0.
What Should I do now? I have all access DB, file manager all. I am a developer also. I can easily save the SMTP password as plain text in the DB. but I am waiting for your result so it will help me with the plugin future update.
thank you
I remember a very strange notice that another user got :
https://wordpress.org/support/topic/php-notices-in-log/
This class instance is accessed using “global” which seems a bit weird.
I just made changes in order to pass object through constructor which may be safer ?
I will upload a new version (1.2.1) in the evening, could you update your website and report me in the next days if problem occurs again please ?
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This reply was modified 6 months ago by
Birmania.
Important Note :
Version 1.2.1 is broken, please use version 1.2.2.
in the 1.2.0 it happened again I was last update password 9 hours ago. and now see the field is blank. now I have update plugin into to 1.2.2, and again save password field. let see after couple of hours, if it is still keep blank value
problem is solved after update to 1.2.2
one quetion. How to I clear failure email list ?
Hi @fftfaisal,
Happy to read that this new version fixed the SMTP password reset problem !
I just published a new version of the plugin (1.3.0) which bring tool new capabilities.
On invalid mails list you can now purge all failed mail or bulk action delete/retry them.
Let me know if you encounter any issue during the clearance.
Yours fathfully,
Birmania
Hi, I am using version 1.3.1 and the password is being reset for me too, the same as described above.
Hi @hardwidge,
I tried to reproduce the problem through multiple method without success.
The only way to reproduce this is to manualy set an old version in “smq_version” wp_option and let the migration tool process your SMTP password.
Is your WordPress Multisite ? What is your PHP and WP version ?
Do you have some plugins which modify wp_options or rollback some of them ?
Yours faithfully,
Birmania
