Title: SMTP connect () failed error
Last modified: September 14, 2017

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# SMTP connect () failed error

 *  Resolved [grizzlyman1121](https://wordpress.org/support/users/grizzlyman1121/)
 * (@grizzlyman1121)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error-2/)
 * I get SMTP connect () failed error.
 * 1and1 looked into it. This is their reply:
 * This is to update you that we already tried to send test email and it’s working.
   We double check the plug in and it’s currently using phpmail function which is
   no longer supported. It should be smtpmail. We advised you to look for another
   plug i instead that has smtpmail function to make it work.
 * Please help.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error-2/#post-9498291)
 * Hi, thank you for reporting this. I have submitted a message to the plugin developers
   regarding this report from your host.
 * Regards
 *  [wp.insider](https://wordpress.org/support/users/wpinsider-1/)
 * (@wpinsider-1)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error-2/#post-9499886)
 * I should be able to provide an update to you tomorrow.
 *  [wp.insider](https://wordpress.org/support/users/wpinsider-1/)
 * (@wpinsider-1)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error-2/#post-9502490)
 * I have checked everything in the plugin’s code. I can confirm that this plugin
   is NOT using phpmail. So I am not sure what that support personnel is talking
   about.
 * We use wordpress following action hook which is the correct hook to use for this.
   
   [https://codex.wordpress.org/Plugin_API/Action_Reference/phpmailer_init](https://codex.wordpress.org/Plugin_API/Action_Reference/phpmailer_init)
 * The plugin uses SMTP details after the hook is triggered.
 * I suspect you are getting the 1st level support personnel from your hosting provider
   support (something they are not very tech savvy with plugin code).
 *  [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error-2/#post-9504184)
 * Hey [@grizzlyman1121](https://wordpress.org/support/users/grizzlyman1121/), latest
   version of the plugin has a debug feature enabled, which can help you to see 
   on which step the problem is arising. Just try to send a test email from plugin’s
   settings page and see debug log. If you’re not sure what’s wrong, just post it
   here and I’m sure it would definitely help plugin devs to nail down your issue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘SMTP connect () failed error’ is closed to new replies.

 * ![](https://ps.w.org/easy-wp-smtp/assets/icon.svg?rev=3158017)
 * [Easy WP SMTP – WordPress SMTP and Email Logs: Gmail, Office 365, Outlook, Custom SMTP, and more](https://wordpress.org/plugins/easy-wp-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-wp-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-wp-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-wp-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-wp-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-wp-smtp/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error-2/#post-9504184)
 * Status: resolved