Title: SMTP Authentication prefilled
Last modified: August 11, 2021

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# SMTP Authentication prefilled

 *  Resolved [ratamatcat](https://wordpress.org/support/users/ratamatcat/)
 * (@ratamatcat)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/smtp-authentication-prefilled/)
 * I’m setting up Branda for the purpose of the SMTP because my Forminator form 
   submissions aren’t getting through to the email address I have for them.
 * The Branda Test Email has failed to send and I’m asked to check the SMTP credentials.
 * In the Emails section under SMTP Authentication the Username and Password were
   already prefilled by Branda with my own WP user, that I use to login to WP Dashboard
   etc. Is this correct?
 * The email I’m using is the Zoho service.
 * Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/smtp-authentication-prefilled/#post-14756870)
 * Hi [@ratamatcat](https://wordpress.org/support/users/ratamatcat/)
 * I hope you’re well today!
 * Branda doesn’t pre-fill that. It could only have the configuration ready there“
   out of the box” if it was already installed on the site previously and deleted
   without clearing its data.
 * Otherwise the plugin won’t pre-fill that and certainly it has no way to get your
   password.
 * If both username and password (and it was actually a correct password that you
   could see after clicking on “eye” icon next to it) was already there then it’s
   most likely browser auto-complete “gone crazy”.
 * Still, you can edit that to use proper SMTP authentication credentials.
 * Kind regards,
    Adam
 *  Thread Starter [ratamatcat](https://wordpress.org/support/users/ratamatcat/)
 * (@ratamatcat)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/smtp-authentication-prefilled/#post-14756941)
 * The password is my correct one. It must have been autocomplete. Crazy!
 * Am I supposed to create a new username and password here or does Zoho have one
   or something?
 * thanks,
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/smtp-authentication-prefilled/#post-14757781)
 * Hi [@ratamatcat](https://wordpress.org/support/users/ratamatcat/)
 * > Am I supposed to create a new username and password here or does Zoho have 
   > one or something?
 * No, you don’t create any new passwords here. You need to fill-in correct information
   in “SMTP Server” section and that’s specific to your e-mail provider, Zoho in
   this case:
 * [https://www.zoho.com/mail/help/zoho-smtp.html](https://www.zoho.com/mail/help/zoho-smtp.html)
 * and in the “SMTP AUthentication” you would use your e-mail address (the one that
   you host with Zoho) as a username and that e-mail’s password (or an app-specific
   password if needed; please confirm that with the linked docs and your Zoho account
   configuration).
 * Kind regards,
    Adam
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/smtp-authentication-prefilled/#post-14807202)
 * Hi [@ratamatcat](https://wordpress.org/support/users/ratamatcat/),
 * Since we haven’t heard from you for a while. I’ll mark this thread as resolved
   for now. Please feel free to re-open the thread if you need further assistance.
 * Best Regards
    Nithin

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘SMTP Authentication prefilled’ is closed to new replies.

 * ![](https://ps.w.org/branda-white-labeling/assets/icon-256x256.gif?rev=3407049)
 * [Branda – White Label & Branding, Free Login Page Customizer](https://wordpress.org/plugins/branda-white-labeling/)
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 * 4 replies
 * 3 participants
 * Last reply from: [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/smtp-authentication-prefilled/#post-14807202)
 * Status: resolved