Title: SMPT settings error
Last modified: February 24, 2020

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# SMPT settings error

 *  [ghina1](https://wordpress.org/support/users/ghina1/)
 * (@ghina1)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/)
 * Hello,
 * I am using the plugin and inserted the SMTP user and password in the setting 
   feild,
    I am using office 365 email..
 * from three days when I tried to send test email from the plugin I got error as
   that:
 * SMTP ERROR: Password command failed: SMTP Error: Could not authenticate.CLIENT-
   > SERVER: QUIT
    SMTP ERROR: QUIT command failed: 535 5.7.3 Authentication unsuccessful[
   DB6PR0601CA0048.eurprd06.prod.outlook.com] SMTP Error: Could not authenticate.
 * please advise??
 * I could successfully access the mail with the password from the web browser.

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12476274)
 * Hi, can you share the plugins settings?
 * Thank you
 *  Thread Starter [ghina1](https://wordpress.org/support/users/ghina1/)
 * (@ghina1)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12476280)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/) n how can I 
   upload a screenshot image?
 *  Thread Starter [ghina1](https://wordpress.org/support/users/ghina1/)
 * (@ghina1)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12476292)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/) here is a screen
   shot of the setting:
    [https://ibb.co/gvhXpqH](https://ibb.co/gvhXpqH)
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12476468)
 * Hi, the settings looks alright to me. Please read the following page. It might
   help you to troubleshoot this issue:
    [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting)
 * Let me know how you go.
 * Thank you
 *  Thread Starter [ghina1](https://wordpress.org/support/users/ghina1/)
 * (@ghina1)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12476500)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/) I would mention
   that Microsoft office 365 has activate multiple-authentication for their emails,
   would that affect in somehow?
 * as I tested it last 2 weeks and the plugin was work fine and the test email was
   sent successfully..
 * if that the case how can we avoid that?
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12476936)
 * Hi,
 * > I would mention that Microsoft office 365 has activate multiple-authentication
   > for their emails, would that affect in somehow?
 * Yes, that could cause this issue. Unfortunately I don’t use Microsoft Office 
   365. You will have to has their support to help you our with this issue.
 * I am also curious to know myself.
 * Thank you
 *  Thread Starter [ghina1](https://wordpress.org/support/users/ghina1/)
 * (@ghina1)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12476999)
 * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/) Ok, please let
   me posted in case you find anything related to that..
 * Thank you…
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12480537)
 * Okay no problem.
 * > You will have to has their support to help you our with this issue.
 * Sorry about my type error above. I just noticed that now. I might have been thinking
   about another forum post at the same time I replied to yours.
 * I meant to type: **You will have to ask their support to help you out with your
   issue.**
 * Kind regards

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘SMPT settings error’ is closed to new replies.

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 * 8 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/smpt-settings-error/#post-12480537)
 * Status: not resolved